Project Manager (EN Speaking) - ITSM projects

• Coordinate internal resources and third-party vendors for flawless project execution.
• Ensure all projects are delivered on time, within scope, and within budget.
• Develop project scopes and objectives with stakeholders, ensuring technical feasibility.
• Ensure resource availability and allocation.
• Develop detailed project plans to track progress.
• Manage changes in project scope, schedule, and costs using verification techniques.
• Measure project performance using appropriate systems, tools, and techniques.
• Report and escalate issues to management as needed.
• Manage relationships with clients and all stakeholders.
• Perform risk management to minimize project risks.
• Establish and maintain relationships with third-party vendors.
• Create and maintain comprehensive project documentation.

QUALIFICATIONS AND EXPERIENCE

• Bachelor’s Degree in Computer Science, Computer Engineering or any other IT-related fields.
• More than 7 years’ experience in software development and more 5 years’ experience in project management.
• Experience managing ITSM project (from L1 to L3)
• Experience Japanese client project
• Excellent English
• Good design documentation is required
• Able to build team work spirit and always continuous motivating subordinates.
• Project Management Professional (PMP) Certificate is a plus.
• (Nice to have) Speaking Japanese
• (Nice to have) Experience consideration and create Business workflow for incident management

BENEFITS

• Competitive salary package with 100% salary during probation
• Full social insurance contribution based on your actual salary
• Annual performance bonus and salary review.
• Premium healthcare insurance for employees and eligible family members from probation.
• Annual health check-up.
• Company-sponsored training programs, professional courses, and certification exams.
• Generous leave policy with 36+ paid leave days per year (annual leave, medical leave, exam leave, etc.) and public holidays in accordance with regulations.
• Hybrid working model and flexible working hours.
• Global working environment with opportunities to collaborate with international teams.
• Clear career development roadmap and long-term growth opportunities.
• Supportive culture that promotes work-life balance.

WORK SCHEDULE:

• Monday to Friday, 08:00 – 12:00 and 13:00 – 17:00.
• Hybrid working mode (up to 2 days/week)
• Flexible start hours between 7:45 AM and 9:00 AM with manager approval.

WORK LOCATIONS:

• Hanoi Office: 2nd Floor, HITC Building, 239 Xuan Thuy Street, Dich Vong Hau Ward, Hanoi.