Project Manager, Global Client Operations

The role

As part of our Global Client Operations (GCO) team, you will manage a variety of international localisation projects for leading entertainment clients around the world. Working across multilingual translation, and subtitling, you will collaborate with clients and colleagues across VSI’s global network to bring content to audiences in different markets.

This role is ideal for someone who enjoys coordinating multiple projects, working with different stakeholders and finding solutions in a dynamic production environment. You will need strong organisational and communication skills, as well as the ability to prioritise effectively when deadlines overlap.

What you will do

• Manage the full project lifecycle, from receiving the brief through planning, scheduling, budgeting, delivery, invoicing and post-project review.
• Coordinate multilingual translation, dubbing and subtitling workflows, ensuring projects are delivered on time, within budget and to VSI's quality standards.
• Monitor project finances closely, including budgets, supplier costs, client invoicing and change orders, to achieve agreed profitability targets.
• Support Sales and Account Management during the quoting stage by providing operational input, timelines, and cost information as needed.
• Build a strong understanding of VSI's services so you can advise clients effectively and identify relevant cross-selling opportunities for the Sales team.
• Maintain clear, proactive communication with clients, suppliers, and internal teams, including arranging production meetings or calls for complex projects.
• Understand each client's requirements, provide practical advice and use sound judgement to resolve issues, escalating when appropriate.
• Prepare accurate project updates and reports for Account Managers and the Head of Department as required.
• Maintain complete and accurate project data in internal systems, including the timely processing of supplier and client invoices.
• Identify opportunities to improve project delivery, account performance and operational processes.
• Complete project administration and other operational tasks as required.

What we are looking for

• Brazilian Portuguese at CEFR C2 level, or equivalent proficiency, with an excellent command of grammar, idiom and cultural nuance.
• Previous project management experience in localisation, media or a comparable fast-paced production environment.
• A good understanding of dubbing workflows.
• Strong written and verbal communication skills, with the confidence to work effectively with clients, suppliers and colleagues.
• A collaborative approach and the ability to coordinate multimedia requirements across production teams while maintaining consistency.
• Excellent organisation and prioritisation skills, with the ability to manage multiple deadlines calmly and accurately.
• A proactive, solutions-focused mindset and sound problem-solving skills.
• Flexibility and adaptability when requirements or priorities change at short notice.
• Excellent attention to detail and a consistent commitment to client service.
• Good working knowledge of Microsoft Office.
• Experience with OOONA or a similar project management platform would be an advantage.
• Knowledge of subtitling specifications and tools would also be an advantage.

Why join VSI

At VSI, you will join a passionate, highly driven team helping entertainment travel the world. You will work on high-profile global content, build trusted client relationships and make a visible contribution in a creative, collaborative and fast-moving environment.

You will also have the opportunity to grow your career alongside experienced colleagues and some of the best talent in the localisation industry.