PROJECT MANAGER (IT/ELV)

Position Overview

The Project Manager will have overall responsibility for the successful planning, execution, delivery, and closure of assigned projects. The role will serve as the primary point of coordination between the client, internal teams, vendors, and senior management, ensuring that projects are delivered within agreed scope, timelines, quality standards, and budget.

The Project Manager will also be responsible for managing client relationships, resolving project-level issues, and handling client escalations in a timely and professional manner.

Key Responsibilities1. Overall Project Ownership

• Take end-to-end ownership and accountability for assigned projects.
• Define project objectives, scope, deliverables, timelines, milestones, and resource requirements.
• Develop and maintain detailed project plans and execution schedules.
• Ensure all project activities are aligned with contractual requirements and client expectations.
• Monitor project progress and take corrective action where required.
• Ensure timely project completion, handover, and closure.

2. Client Management & Communication

• Act as the primary point of contact for the client on project-related matters.
• Establish and maintain strong, professional client relationships.
• Conduct regular project review meetings and provide clear status updates.
• Understand client requirements and ensure they are effectively communicated to internal teams.
• Manage expectations regarding scope, timelines, deliverables, risks, and dependencies.
• Maintain clear documentation of key client communications, decisions, and commitments.

3. Client Escalation Management

• Take ownership of client complaints, concerns, and escalations.
• Assess the nature and urgency of escalated issues and coordinate with relevant stakeholders for resolution.
• Provide clients with timely updates, action plans, and realistic resolution timelines.
• Ensure escalations are resolved effectively while protecting project scope, quality, and commercial interests.
• Escalate critical issues to senior management when required.
• Conduct root-cause analysis for recurring issues and implement preventive actions.
• Maintain an escalation tracker and ensure closure of all outstanding issues.

4. Project Execution & Coordination

• Coordinate activities across project teams, departments, subcontractors, suppliers, and other stakeholders.
• Ensure resources are available and appropriately allocated to meet project requirements.
• Monitor deliverables against agreed timelines and quality standards.
• Identify bottlenecks, dependencies, and potential delays at an early stage.
• Drive teams toward timely resolution of project issues and action items.
• Ensure effective coordination between technical, commercial, operations, procurement, and support teams.

5. Risk, Issue & Change Management

• Identify, assess, and monitor project risks.
• Develop mitigation and contingency plans for key risks.
• Maintain project risk and issue registers.
• Manage changes to project scope, schedule, cost, and deliverables through appropriate approval processes.
• Assess the impact of change requests and communicate implications to relevant stakeholders.
• Ensure no significant scope changes are implemented without proper authorization.

6. Project Reporting & Governance

• Prepare and present regular project status reports to clients and management.
• Track project KPIs, milestones, deliverables, risks, issues, and action items.
• Maintain accurate project documentation and records.
• Provide management with early warnings regarding delays, cost impacts, resource constraints, or client concerns.
• Lead project review meetings and ensure timely follow-up on agreed actions.

7. Commercial & Financial Responsibility

• Monitor project budgets, costs, and commercial performance.
• Coordinate with commercial/finance teams regarding invoicing, variations, claims, and payment-related matters.
• Identify potential cost overruns and commercial risks at an early stage.
• Ensure project activities remain aligned with approved budgets and contractual obligations.

8. Quality & Compliance

• Ensure project deliverables meet agreed quality standards and contractual requirements.
• Coordinate with quality and compliance teams where applicable.
• Ensure relevant procedures, policies, standards, and regulatory requirements are followed.
• Drive corrective and preventive actions where quality issues are identified.

9. Team Leadership

• Lead and motivate project teams toward successful project delivery.
• Clearly communicate responsibilities, priorities, deadlines, and expectations.
• Resolve internal conflicts and facilitate effective collaboration.
• Support team members in resolving project-related challenges.
• Promote accountability, ownership, and a solution-oriented approach.

Key Performance Indicators (KPIs)

• On-time project delivery
• Project delivery within approved budget
• Client satisfaction and relationship management
• Timely closure of client escalations
• Number and recurrence of unresolved project issues
• Achievement of project milestones and deliverables
• Project quality and compliance
• Effective risk and change management
• Accuracy and timeliness of project reporting
• Successful project handover and closure

Qualifications & Experience

• Bachelor's degree in Project Management, Engineering, Business Administration, or a related field.
• Relevant project management certification such as PMP, PRINCE2, or equivalent is preferred.
• 10+ years of relevant project management experience, preferably in a client-facing environment.
• Proven experience managing projects from initiation through completion.
• Strong experience in client management and escalation handling.
• Experience coordinating multidisciplinary teams and external stakeholders.
• Strong understanding of project planning, risk management, change management, and reporting.

Key Skills & Competencies

• Project planning and execution
• Client relationship management
• Escalation and conflict resolution
• Stakeholder management
• Leadership and team coordination
• Risk and issue management
• Commercial awareness
• Negotiation and communication
• Problem-solving and decision-making
• Time and priority management
• Reporting and documentation
• Ability to work under pressure and manage multiple priorities

Role Accountability

The Project Manager is ultimately accountable for overall project delivery and client satisfaction, including proactive identification of risks, timely resolution of issues, effective management of client escalations, and ensuring that agreed project objectives are achieved.

Job Type: Full-time

Work Location: In person