Project Manager – Loyalty Program & Platform (Bank, 12 Month Contract) UID:2269

Key Responsibilities

• Manage the end-to-end business project plan, timelines, milestones, risks and deliverables.
• Coordinate stakeholders across business, technology, and external partners.
• Translate business objectives into clear requirements and implementation plans.
• Drive project governance, stakeholder meetings, progress updates and risk tracking.
• Support loyalty program design, including rewards structure, eligibility rules, customer journeys and redemption processes.
• Facilitate workshops to align stakeholders on program design and customer propositions.
• Coordinate migration and consolidation of existing loyalty programs.
• Oversee business validation, UAT, operational readiness and launch preparation.
• Prepare project updates and presentation materials for senior management.

Requirements

• 5–7 years of experience in business project management within cards, loyalty, rewards or financial services.
• Strong experience managing cross-functional projects and multiple stakeholders.
• Experience in credit/debit cards, loyalty programs, rewards or customer engagement is preferred.
• Experience implementing or transforming loyalty, rewards, CRM or customer engagement platforms is an advantage.
• Strong business requirements management and stakeholder engagement skills.
• Good commercial acumen and understanding of cards/payments.
• Strong communication, presentation and workshop facilitation skills.
• Hands-on, structured and adaptable to changing priorities.

Interested candidates may apply through the application system. We regret to inform only Shortlisted candidates will be notified.

EA License No. 01C4394 • RCB No. 200007268E •EA Registration • Lim Jia Jie EA Registration No. R22108969

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