Project Manager - New Logistics Service Development, SPX Express

Department Operations

LevelExperienced (Individual Contributor)

LocationHo Chi Minh City

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:

• Drive end-to-end project management for the launch of new logistics services.
• Collaborate with cross-functional stakeholders to define project timelines, milestones, and critical dependencies.
• Drive change management and training to ensure adoption of new services & processes across organization
• Support Product design, service innovation, and pricing logic development.
• Collaborate with other teams to model cost, ROI, and impact of initiatives
• Develop and monitor KPIs for pilot phases; track issues and ensure timely resolution.
• Conduct market research, opportunity sizing, and translate business requirements into execution plans.
• Present project updates to leadership and facilitate structured decision-making.

Requirements:

• Bachelor’s degree or above.
• Min of 7 years of experience in project management or consulting roles in the logistics or tech domain is a plus.
• Strong PMO capabilities: project planning, risk management, documentation, and reporting.
• Excellent stakeholder management, presentation, and problem-solving skills.
• Data-driven mindset with basic competency in financial modeling and scenario planning
• Comfortable working in ambiguous, fast-paced environments.
• Experience in operational change management or large-scale rollout is a plus
• Prior experience in logistics, process improvement, or strategy is a plus
• Proven track record in leading cross-functional initiatives