Project Manager, Operations Shared Services

Job Summary

Full-time; Bangalore, India and Heredia, Costa Rica

The Project Manager Operations Shared Services (OSS) is accountable for end-to-end ownership and delivery of strategic shared services initiatives across global in-house and vendor operations. This role leads large-scale, cross-functional and multi-country programs that drive operational transformation, service delivery excellence, and measurable business outcomes. The position ensures strict adherence to SSC governance frameworks, with a strong focus on intake discipline, approval readiness, and execution rigor.

Responsibilities

• Own full lifecycle delivery of Operations Shared Services (OSS) initiatives from intake, planning, governance approvals, execution, through to closure and benefits realization
• Enforce OSS governance standards, ensuring all initiatives meet defined intake protocols and approval requirements
• Drive structured intake, tracking, and reporting of initiatives using enterprise tools (e.g., Smartsheet) aligned to OSS governance standards
• Anchor project execution within the shared services operating model, including both captive centers and third-party vendors
• Lead complex, multi-country, cross-functional programs with high organizational impact
• Manage interdependencies across functions such as operations, technology, finance, and compliance

About you

• Prior project/program management experience, preferably within shared services, operations, or transformation environments
• Proficiency in Microsoft Office applications and virtual platforms, (i.e., Zoom, WebEx, MS Teams, etc.)
• Ability to quickly adapt to and learn new technology interfaces
• Solid understanding of data governance
• Proficiency in Smartsheet is a plus
• Experience with Tableau or other data visualization tools preferred

You'll be offered

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.