Project Manager (PMO)

This role is ideal for a seasoned project leader with experience delivering complex implementations, managing executive stakeholders, and driving cross-functional projects from initiation through go-live and stabilization. The successful candidate will operate in a fast-paced environment, partnering with business leaders, operations teams, technology organizations, and clients to ensure successful project outcomes.

Primary Responsibilities:

Project Leadership & Delivery

• Lead end-to-end project management activities across implementation, transformation, operational readiness, migration, and process improvement initiatives.
• Develop and manage project charters, business cases, work plans, schedules, milestones, budgets, and resource forecasts.
• Drive projects through all phases of the project lifecycle, including initiation, planning, execution, monitoring, deployment, hypercare, and closure.
• Manage multiple concurrent projects with varying levels of complexity and organizational impact.

Stakeholder & Client Management

• Partner with Operations, Technology, Clinical, Quality, Finance, Talent Acquisition, Learning & Development, and Business leaders to achieve project objectives.
• Build strong relationships with clients, sponsors, Directors, Senior Directors, and Vice Presidents to ensure alignment on scope, timelines, risks, and expected outcomes.
• Present executive-level project updates, dashboards, recommendations, and project status reports to leadership teams.

PMO Governance

• Maintain project governance standards, methodologies, tools, and documentation.
• Manage RAID (Risks, Assumptions, Issues, and Dependencies) logs and ensure timely mitigation and resolution plans.
• Facilitate project reviews, governance meetings, steering committees, and executive discussions.
• Escalate critical risks and delivery concerns to leadership while driving accountability across stakeholders.

Implementation & Operational Readiness

• Lead implementation planning, go-live readiness assessments, deployment activities, and hypercare support.
• Coordinate resource readiness, hiring readiness, training plans, process documentation, SOP development, system access requirements, and operational handoff activities.
• Drive successful adoption of new processes, systems, and operating models. [

Financial & Resource Management

• Contribute to project budgets, forecasts, resource allocation plans, and utilization reporting.
• Monitor project financials, timelines, and delivery performance against established targets.

Reporting & Analytics

• Create and maintain executive dashboards, scorecards, KPI reporting, status reports, and project performance metrics.
• Utilize data to identify trends, risks, opportunities, and improvement recommendations.

Required Qualifications

• Bachelor's degree or equivalent professional experience.
• 6+ years of Project Management, PMO, Program Management, Transformation, or Implementation experience.
• Proven experience managing end-to-end project implementations and operational launches.
• Experience leading cross-functional initiatives involving multiple stakeholder groups.
• Demonstrated experience managing project scope, schedules, risks, dependencies, and resource planning.
• Strong executive communication and stakeholder management skills.
• Advanced proficiency in Microsoft Excel, PowerPoint, Teams, and SharePoint.
• Ability to support stakeholders during U.S. business hours.

Preferred Qualifications

• Healthcare, Revenue Cycle Management (RCM), Clinical Operations, Healthcare Technology, Shared Services, BPO, Insurance, or Consulting experience.
• PMP Certification strongly preferred.
• SAFe, Agile, Lean Six Sigma, or related project management certifications.
• Experience using Jira, Smartsheet, ServiceNow, Microsoft Project, Power BI, or similar project management tools.
• Experience supporting enterprise-scale implementations, technology programs, or business transformation initiatives.

What We Offer:

• Market Competitive Pay Levels
• Retirement Plan
• Medical Plan (HMO) from Day 1 of employment
• Dental, Medical, and Optical Reimbursements
• Life and Disability Insurance
• Paid Time-Off Benefits
• Sick Leave Conversion
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• Annual Performance Based Merit Increases
• Employee Recognition
• Training and Staff Development
• Employee Referral Program
• Employee Volunteerism Opportunity
• All Mandatory Statutory Benefits

Who We Are:

• Optum is the health care technology and innovation company of the UnitedHealth Group enterprise along with UnitedHealthcare.
• UnitedHealth Group is a health care and well-being company with a mission to help people live healthier lives and help make the health system work better for everyone.
• We’re a leading health solution and care delivery organization. Our work is complex, but our mission is simple: create a healthier world, with you at the center.
• As part of a Fortune 5 enterprise, we are improving the health care experience of over 125 million people around the world.
• Elevate your career with a leading health care company while improving lives.

Join us in evolving health care so everyone can have the opportunity to live their healthiest life. This is your opportunity to be part of a team that’s dedicated to Caring. Connecting. Growing together.