Project Manager (POP/Displays)

The Opportunity

The Project Manager (PM) is responsible for managing the coordination of the packaging/display/visual information flow process, functioning as a liaison between sales, estimating, accounting, production, and the customer.

This is an onsite position at the Chattanooga Offset plant.

How you impact Smurfit Westrock:

* Manage the customer experience:

* Quotes; Orders; Schedules/Tracking; Expediting; Shipping; Inventory Management; Reporting

* Estimating: Work with sales, management and customer on product estimating to produce item specific quotes, documenting accordingly.

* Orders: Manage and process customer purchase orders ensuring all data is complete, accurate, documented and tracked for customer fulfillment. Includes customer credit and set-up, pricing, product specifications, order tracking and correspondence for achieving on-time in-full (OTIF) deliveries.

* Manage all inventory (planned or unplanned) to reduce excess aged inventory and control costs

* Manage all quality complaints in the system of record with plant quality manager providing root cause corrective action to customers within standard time allotted

* Process customer/account specific reports, as needed; i.e. open order/status reports, etc.

* Create, facilitate and attend new item meetings as required

* Attend production meetings to ensure order tracking and fulfillment

* Create & facilitate customer and/or plant specific cadence meetings for accounts, as required

* Visit key customer and vendor locations to enhance ongoing business relationships

* Organize and communicate customer feedback relative to company/plant/service performance

* Responsible for continuous education in the areas of new technology, new processes, personal & professional growth

* Provide innovative ideas relative to service, sales, and process/procedures

* Adhere to Smurfit WestRock values and operating principles

* Individual contributor that works under supervision

* Applies subject matter knowledge

* Other duties as assigned

What you need to succeed:

* High school diploma or GED required; Post-secondary education preferred

* Experience in customer service/account management preferred

* Experience in printing or packaging preferred

* Strong written and oral communication skills required

* Project management, problem solving, and analytical skills

* Excellent organizational & time management skills

* Ability to multitask and complete tasks efficiently and accurately

* Attention to detail and ability to prioritize is essential

* Must be proactive, a self-starter/takes initiative

* Ability to resolve conflicts and develop teamwork

* Personal computer experience and knowledge of Windows applications and Microsoft Office

* Ability to work with cost systems and estimating reports

What we offer:

* Corporate culture based on integrity, respect, accountability and excellence

* Comprehensive training with numerous learning and development opportunities

* An attractive salary reflecting skills, competencies and potential

* Benefits package to include medical, dental, vision, life insurance, 401k with match, tuition reimbursement, employee discounts, employee referral bonus, and much more!

* A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.