Project Manager - Retail Managed Application Support

Job Description Project Manager (Retail Managed Application Support)

Role Summary

We are looking for an experienced Project Manager to lead and manage Retail Managed Application Support engagements across critical business applications, including:

• eCommerce
• Stores
• Merchandising
• Allocation
• Supply Chain
• Order Management
• Retail Analytics
• Corporate Systems

The ideal candidate should have strong experience in:

• Retail Application Support
• Service Delivery Management
• SLA Governance
• Team Management
• Incident Optimization
• Stakeholder Communication
• Leadership Reporting

The role requires ownership of day-to-day operations, service excellence, continuous improvement, and driving operational maturity across L1, L2, and L3 support teams.