Project Manager - Software Asset Management (SAM)

Title: Project Manager - Software Asset Management (SAM)
Location: Bangalore
Exp: 10+ Years
Key Responsibilities

• Lead end-to-end delivery of enterprise Software Asset Management (SAM) projects.
• Develop and manage project plans, schedules, milestones, budgets, risks, issues, and dependencies.
• Drive implementation and enhancement of ServiceNow SAM Pro and related modules.
• Coordinate with business stakeholders to gather requirements and define project scope.
• Manage project governance, steering committee meetings, status reporting, and executive updates.
• Work closely with SAM Analysts, Tool Configuration Specialists, Procurement teams, and technical teams to ensure successful project delivery.
• Oversee software discovery, inventory, entitlement, reconciliation, compliance, and optimization workstreams.
• Ensure project deliverables are completed within agreed timelines, scope, budget, and quality standards.
• Manage project risks, issues, change requests, and mitigation plans.
• Coordinate vendor engagements, implementation partners, and third-party stakeholders.
• Monitor project KPIs, milestones, resource utilization, and overall project health.
• Facilitate workshops, requirement sessions, UAT, cutover planning, and go-live activities.
• Ensure proper project documentation, knowledge transfer, and transition to BAU support.
• Drive continuous process improvements and adoption of SAM best practices.
• Ensure compliance with organizational governance, audit, and security requirements.

Top 5 Technical Must-Haves

1. Strong experience managing Software Asset Management (SAM) projects.
2. Hands-on experience with ServiceNow SAM Pro implementation or enhancement projects.
3. Good understanding of software licensing, entitlement management, reconciliation, compliance, and optimization.
4. Experience integrating ServiceNow with enterprise tools such as CMDB, Discovery, SCCM/MECM, Intune, Jamf, Active Directory/Entra ID, and other inventory sources.
5. Strong knowledge of ITSM, ITAM, CMDB, software asset lifecycle, and enterprise IT environments.

Top 5 Functional / Operational Must-Haves

1. Lead end-to-end project planning, execution, monitoring, governance, and successful delivery.
2. Manage project scope, timelines, budgets, risks, issues, dependencies, and stakeholder expectations.
3. Coordinate cross-functional teams including IT, Procurement, Finance, Security, Infrastructure, Application Owners, and vendors.
4. Drive project governance through steering committee meetings, status reporting, RAID management, and executive communication.
5. Ensure successful UAT, deployment, go-live, hypercare, documentation, knowledge transfer, and transition to operations.

Preferred Qualifications

• Bachelors degree in Engineering, Computer Science, Information Technology, or a related field.
• 10+ years of IT Project Management experience.
• Experience delivering ServiceNow SAM Pro or IT Asset Management projects.
• PMP, PRINCE2, Scrum Master, Agile, or equivalent project management certification is preferred.
• Strong understanding of Software Asset Management and IT Asset Management processes.
• Excellent stakeholder management, communication, negotiation, and leadership skills.
• Experience working with global, cross-functional teams in enterprise environments.
• Ability to manage multiple workstreams and drive projects to successful completion.

Preferred Skills

• ServiceNow SAM Pro
• IT Asset Management (ITAM)
• Software Asset Management (SAM)
• Project Management
• ITSM / CMDB
• Software Licensing & Compliance
• Software Entitlement Management
• Vendor & Stakeholder Management
• Risk & Issue Management
• Agile / Waterfall Delivery
• Executive Reporting

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