Project Manager (Special Projects) - Project Management

Department: Special Projects

Job location: Goregaon (west), Mumbai

Shift timings: 10 AM - 7 PM

Reporting: Sr. Manager – Special Projects

Crimson is looking for an experienced Manager – Project Management with excellent team, people, and project management skills to define strategies as well as handle a highly dynamic team of project consultants. This role will be involved in end to end management of projects starting from client requests to final project delivery.

Come, be part of an organization that believes in constant employee engagement, professional growth, and superlative appreciation for the deserving candidates.

Key Responsibilities include but are not limited to:

Operations Management

Managing client escalations and providing guidance to the team on day to day queries.

Ensuring that the team consistently meets or exceeds the set KPI targets.

Consistent work towards providing a “WOW” experience to the clients.

Managing freelancers/subject matter experts to ensure effective freelancer relationship management.

Liaise with the internal teams for effective management of new projects and implementation of strategies.

Freelancer capacity planning and raising freelancer hiring requisitions as per the service area specified.

Monitor and improve freelancer pool adherence and full time freelancer coverage month-on-month.

Responsible for deadline extension or budget deviation requests if any with reasons.

Track in-house process deviation and plan next steps to improve the numbers month-on-month.

People Management

Groom the team members for the next level & enhance their skillset.

Conduct & spearhead team meetings as per the defined schedule & agenda.

Manage & regulate team's shrinkage and attrition.

MIS Reporting & Data Analytics

Prepare, analyze & share business performance reports on a monthly basis

Prepare & validate data for the respective dashboards

Identify & highlight trends within different geographies from metrics & suggest next steps implementation.

Sharing deadline adherence reports on a monthly basis with detailed RCA.

Maintaining team hygiene trackers and sharing it on a monthly basis.

Analyze all key metrics available in BI and work on action plans to improve performance.

Strategy & Innovation

Strategic collaboration with the internal teams to devise next steps on the overall quality & delivery aspect

Hear the voice of client & take steps to improve existing products/processes to enhance client experience

Formulation & implementation of business strategies to achieve set goals.

Ensure regular developmental initiatives are taken to attain the optimal Development Credit Score.

Training & Development

Provide process & product related training to the team ensuring to embed the cultural aspect & client behavior for the respective geography.

Mentor & coach team members to assist them deliver as per expected standards.

Ensure the team is updated with the industry knowledge.

Work Management

Ensuring the team productivity should be as per the set expectations.

Analyzing team occupancy and planning for resource alignment.

Performance Management

Conduct regular performance reviews & provide developmental feedback to the team members.

Identify High Potential Employees and also propose & implement succession planning.

Provide & map career progression within the team.

Key Requirements and characteristics:

• Minimum 8 years of experience in any of the following domains: Project management, Client servicing, Client experience or Account Management.
• Graduate from a reputed institute. MBA preferred, but not mandatory.
• Excellent verbal and written communication skills.
• Ability to resolve client concerns in the most efficient manner
• Excellent business acumen to analyze and take actions in the benefit of the organisation
• Knowledge of using MS Office and ability to acclimatize to different technical tools used in the organization

Perks & Benefits for you:

• Work with a highly energetic and diverse global team.
• Quarterly and annual team parties and outings
• Flexible working hours
• Flat hierarchy and open door policy… and much more.

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