Project Manager (Tech)

Project Manager (Consultant) — Level 2

IT Project Management & Application Operations | Singapore Government Sector

About the Role

Your work will directly power

10+ critical eServices used by millions in Singapore's workforce landscape

.

You will manage the day-to-day operations and delivery of the

Common Services Provider (CSP)

and

Common Payment Gateway (CPG)

systems — mission-critical platforms supporting MOM eServices.

This is a role for a PM who thrives at the intersection of

technology, vendors, security, and governance

, and takes pride in keeping national-grade systems running flawlessly.

What You'll Be Doing

🔧 Systems Operations & Service Continuity

Own day-to-day operations of CSP/CPG production systems — availability, maintenance, recovery

Drive incidents, problems, changes, and service requests to closure within SLAs

Manage dependencies across internet-facing MOM eServices; coordinate AWS/GCC hosting and infrastructure matters with vendors

Champion business continuity and prevent unplanned downtime

🤝 Vendor, Contract & Financial Management

Manage vendors on performance, SLAs, deliverables, defects, CRs/SRs — including challenging proposals and estimates

Monitor budgets, expenditure, and quotations; flag financial risks early

Lead contractual governance, service reviews, and performance escalations

🔐 Security, Audit & Compliance

Coordinate security, audit, and compliance activities — evidence collation, remediation tracking, findings closure

Apply Singapore Government ICT policies and

IM8 requirements

; ensure vulnerabilities are owned, tracked, and closed

📊 Project Delivery & Governance

Build project plans, risk registers, and issue logs; lead cross-functional delivery across teams, vendors, and stakeholders

Coordinate UAT, deployment, transition, and post-implementation activities

Produce status reports, governance papers, and executive dashboards, applying Agile and/or Waterfall as appropriate

📈 Continuous Improvement

Improve processes, resilience, and vendor delivery through data and lessons learnt; maintain operational documentation and escalation arrangements.

What You'll Bring

Minimum 5 years

in IT project management and/or application operations, preferably in the Singapore public sector.

Experience managing

mission-critical production systems

and internet-facing eServices.

Familiarity with

AWS/GCC cloud environments

,

IM8 requirements

, and government security/compliance controls.

Experience with

IT/security audits

,

Singpass/Corppass

integrations, and

payment gateways

(GIRO, PayNow, banks/PSPs such as DBS or Stripe).

Full-lifecycle project delivery and

vendor management

expertise (SLA/KPI tracking, CR/SR, escalations).

PMP, CITPM, or equivalent certification preferred.

Independent and self-driven — you investigate first and own outcomes end-to-end.

Composed under pressure; you flag risks early and bring solutions, not just problems.

Clear communicator with technical and non-technical stakeholders alike.

Why This Role?

National impact

— keep systems running that Singapore's workforce depends on daily.

End-to-end ownership

— operations, vendors, security, and delivery in one meaningful remit.

Deep domain exposure

— cloud, payments, government compliance, and audit.

A role that rewards autonomy

— we value people who drive outcomes, not just complete tasks.

Welcome to apply if you fit the bill. Only shortlisted candidates will be notified. Successful candidates must obtain CAT 2 security clearance.

We are a Manpower, Recruitment and Employment Agency that provides reliable and tailored staffing solutions. We do our very best to ensure that our candidates are looked-after and given the opportunity to attain their career goals.