Project Manager - University Operations

1. Program Ownership & Delivery

• Own and manage the complete lifecycle of academic programs.

• Ensure all deliverables are executed as per agreed SLAs with partner institutions.

2. Academic Operations Management

• Execute the academic calendar effectively, including:

• Course delivery and faculty coordination

• Examination planning and execution

• Learning platform/application support

3. Student support services

• Student Success & Engagement

• Monitor student progress and engagement.

• Implement interventions to improve learning outcomes, retention, and completion rates.

4. New Initiatives Implementation

• Lead and operationalize new initiatives introduced by partner universities.

• Ensure smooth onboarding, execution, and adoption of new programs or processes.

5. Project & Operations Management

• Drive structured project management practices to ensure zero operational gaps.

• Maintain timelines, track deliverables, and ensure high-quality execution.

6. Stakeholder & Client Management

• Act as the primary point of contact for university stakeholders.

• Build and maintain strong, long-term relationships with a client-centric approach.

7. Quality Assurance & Improvement

• Identify opportunities for process improvements in online learning operations.

• Implement quality enhancement initiatives for better service delivery.

8. Cross-Functional Coordination

• Collaborate with internal teams (Sales, Marketing, Tech, Academics, Support).

• Ensure alignment between university expectations and internal execution teams.

9. Reporting & Documentation

• Maintain accurate reports, dashboards, and documentation.

• Provide regular updates on program performance and key metrics.

10. Client centricity and Institute Relationship management

• Quality improvement initiatives for the online learning department

To be a catalyst forging Institutes and TLE Team with proactiveness and enthusiasm.