Project Officer (Night Shift)

Join an international project operation where you manage assignments, communicate with stakeholders, ensure quality, and support project delivery.As a Customer Service Executive, you will play a key role in managing mystery shoppers for our global market research company client. This isn’t your typical call center role—you’ll be responsible for recruiting mystery shoppers, collecting and labelling survey data (quality check), and ensuring smooth operations via phone and email. If you love interacting with people and keeping things organized, this role is perfect for you!Ready to take on the challenge? Apply now and be part of an exciting, fast-paced environment!

Job Description:

• Follow up on outstanding tasks to ensure timely project execution.
• Review reports and surveys for accuracy, completeness, and compliance with project guidelines.
• Coordinate shopper/auditor assignments and recruit additional resources when needed.
• Contact and negotiate with shoppers/auditors to secure project assignments.

Qualifications:

• English proficiency at CEFR B2 (Upper-Intermediate) or above, with the ability to communicate confidently with native speakers.
• Good command of English, both written and spoken.
• Strong attention to detail and accuracy.
• Confident communicating with people through phone and email.
• Organized and able to manage multiple tasks and deadlines.
• Proactive and willing to follow up until tasks are completed.
• Able to learn new processes and systems quickly.
• Professional, reliable, and accountable.
• Diploma, Bachelor's Degree, or Professional Degree in any field.
• Willing to work the night shift.
• Preferably domiciled in Yogyakarta.

Point Plus If You Have:- Experience in Customer Service, Project Coordination, or similar roles.- Experience working with international clients or multicultural teams.- International exposure.

Language:

• English (Required)

Work Location: In person