Project Operations Coordinator

• Own the operational engine behind complex, multi-workstream projects
• Partner directly with Consulting Managers and Project Managers
• Build your career with a leading trans-Tasman technology transformation partner

Fusion5 is a technology transformation partner that helps businesses go beyond with technology, offering services in business applications, AI, cloud and security. We focus on providing connected solutions for unique needs, including managed services, enterprise service management and integration services.

We're looking for a Project Operations Coordinator to bring structure, reliability and pace to how our consulting engagements run — giving our Consulting Managers and Project Managers the operational support they need to keep delivery on track.

What you'll be doing

You'll be the steady hand behind our project engagements — the person Consulting Managers and Project Managers turn to for accurate, up-to-date information on resourcing, governance and delivery health. Day to day, you'll move between project setup, reporting, financial administration and stakeholder follow-up, always looking one step ahead to keep things on track. It's a role built on structure and follow-through, where nothing falls between the cracks.

• Coordinate and administer project activities across the full lifecycle, keeping governance cadences on track
• Support project setup and maintenance within our business systems — project records, work orders, resource allocations and billing inputs
• Maintain accurate schedules, action registers, risk and issue logs, decision logs and dependency trackers
• Coordinate governance activities including meeting calendars, agendas, packs, minutes and follow-up
• Give Consulting Managers reliable operational visibility across multiple concurrent projects and workstreams
• Act as a coordination point across Consulting Managers, Project Managers, Finance, Account Managers and delivery teams
• Support monthly billing preparation and reconcile project, resource and billing information against business systems
• Coordinate resourcing and scheduling, including onboarding and offboarding, system access and forward availability
• Prepare and distribute project, resource, utilisation, financial and governance reporting in line with agreed cadences
• Spot and escalate risks, blockers, missing information and overdue approvals early, with clear next steps

What you bring

You stay composed and clear-headed when deadlines compress or priorities shift, escalating early with context rather than letting things drift. People come to rely on you — you follow through without needing to be chased, and you take ownership and find resourceful ways through problems without waiting for instruction. You collaborate easily across teams, sharing the load during busy periods and helping break down silos between delivery, finance and account teams.

• Experience in a project coordination, project operations, PMO support or delivery operations role
• Proven experience with project setup, scheduling, resourcing support and onboarding coordination
• Familiarity with project management tools and systems — project tracking, time recording, financial, ERP or reporting systems
• Experience supporting project governance and assurance activities, including governance packs, action registers and RAID management
• Experience coordinating across cross-functional teams including delivery, consulting management, finance and account teams
• Comfortable managing multiple priorities and deadlines across concurrent projects in a fast-paced environment
• Exposure to project financial processes — billing support, WIP tracking, credit or drawdown tracking and utilisation reporting
• Tertiary qualification in Business Administration, Project Management, Commerce or a related discipline, or equivalent practical experience
• Exposure to project management training or certifications is an advantage

What's in it for you?

We're committed to creating a workplace where our people feel engaged, challenged, supported and successful. Alongside this, we offer a strong set of values and benefits that reflect how we work and what we stand for. "Go Beyond" isn't a marketing line at Fusion5, it's the standard we hold ourselves to. We offer;

• Collaborative, supportive culture where people enjoy working together
• Flexible work arrangements and a genuine focus on work-life balance
• Birthday leave, volunteer days, and regular social events
• Clear development pathways and opportunities to grow with the practice

We're committed to helping our people learn, grow and thrive. If this role interests you and you believe you have the skills and mindset to succeed, we'd encourage you to apply, even if your experience doesn't align perfectly with every requirement.