Project Operations Executive

Key Responsibilities 2. Pre-Deployment Client Coordination 3. Information Gathering & Validation 4. Cross-Functional Coordination 5. System Configuration & Backend Setup 6. Deployment Readiness & Go-Live Support 7. Post-Deployment Support & Stabilization

• Project Requirement Review

• Review and understand all project requirements outlined in the job sheet

• Identify project scope, deliverables, dependencies, and special requirements

• Clarify any missing or unclear information with relevant stakeholders

• Conduct pre-deployment calls with clients to verify project readiness

• Confirm deployment timelines, operational requirements, and business processes

• Ensure clients are aware of the deployment plan and required preparations

• Collect all necessary business information, documents, and setup requirements from clients

• Verify the accuracy and completeness of information provided

• Ensure all project prerequisites are fulfilled before deployment

• Coordinate with the Technical Team and Payment Team regarding hardware, software, and payment device requirements

• Track dependencies and follow up on outstanding tasks to ensure deployment readiness

• Escalate risks or blockers that may impact project timelines

• Create and configure client backend systems according to project requirements

• Set up required modules and configurations, including:

• QR tenant creation

• Menu creation and configuration

• User account setup

• Device assignment and configuration

• Other system setup requirements

• Perform internal validation to ensure configurations are deployment-ready

• Conduct final deployment readiness checks with both the assigned Trainer and Client

• Confirm all setup requirements have been completed prior to deployment

• Ensure smooth handover to the Trainer for onsite or remote deployment activities

• Provide operational support during the one-week stabilization period following deployment

• Monitor project progress and assist in resolving outstanding issues

• Coordinate with internal teams to rectify deployment-related issues promptly

• Act as the primary point of contact in client group chats when the assigned Trainer is unavailable during office hours

• Ensure all identified issues are tracked, communicated, and resolved within agreed timelines

Key Success Metrics

• Deployment readiness achieved before scheduled go-live
• Accuracy and completeness of backend setup
• Timely resolution of post-deployment issues
• Effective coordination across internal teams
• Positive client deployment experience and satisfaction