Project Quality Manager

该职位来源于猎聘 实际工作地点：南通高新技术产业开发区金桥路1088号 Position Summary 处理关键的客户投诉，客户审核问题。 Handle critical customer complaint, customer audit issue. RESPONSIBILITIES:

• 处理各个厂区关键的客户投诉问题，包括客户沟通，不良分析，8D报告确认完善 Handle critical customer complaint in each factory including customer liaison, FA, 8D report confirmation and completion
• 支持各个厂区的客户审核和客户拜访，并且追踪完成各种客户审核问题 Support each factory to do customer audit and visit, follow up all customer related issues
• 运用自己的专业知识如：6 Sigma, 5大质量工具等，支持各厂区进行CIP改进。 Use his/her experience like 6 sigma, 5 core tools to support each factory perform CIP.
• 现场确认各个厂区的质量绩效，包括客户投诉、制程质量问题 On-site check each factory quality performance, including customer complaint, process quality issue
• 对各个工厂的质量体系，提出合理的改善建议，使工厂质量体系运行越来越顺利 Provide professional suggestions to each factory quality system, make factory quality system more and more smooth
• 跟踪各类客户RMA退货品分析进度，以及改善的措施落实情况 Follow up all customer RMA parts analysis steps and action implementation status QUALIFICATIONS:
• 工科类等相关专业本科及以上学历； Bachelor's degree or above in engineering or related fields；
• 有丰富的CQE或者PQE质量管理经验，能站在客户角度思考问题，并且与客户展开有效的沟通； Have extensive experience in CQE or PQE quality management, be able to think from the customer's perspective, and be able to effectively communicate with the customers.
• 能应用质量改进工具(QCC、8D等)，对质量问题有开展分析的能力; Able to use quality improvement tools (QCC, 8D, etc.) and have the ability to analyze quality problems.
• 六西格玛黑带者优先 Six Sigma black belt preferred;
• 良好的沟通和表达能力，能够清晰地传达问题分析结果和建议； Good communication and expression skills, able to clearly convey issue analysis results and suggestions;
• 具备较强的逻辑思维能力和问题解决能力

Strong logical thinking ability and problem solving ability

• 具备良好的团队合作精神，能够在多任务环境中高效工作。 Have a good team spirit, able to work efficiently in a multi-task environment.
• 英语能作为工作语言与客户交流 English can be used as the working language for communicating with customer
• 能够接受出差要求，主要工作地点有：南通，海盐，越南 Capable of accepting business trip assignments. The main working locations are: Nantong, Haiyan, and Vietnam.