Project Sales Manager

We are seeking a dynamic and driven Project Sales Manager professional to join our clients growing team. In this role, you will act as a strategic Business Consultant, introducing our Total Automation & Data-Driven Solutions to Food & Beverage (F&B) operators, modern retailers, and entrepreneurs. You will be responsible for showcasing how our combination of smart automated hardware, cloud-based telemetry software, and advanced cashless payment systems can transform traditional retail into highly efficient, 24/7 automated storefronts.

Job Description:

Strategic Sales & Business Development

• Drive Individual Sales Targets: Take full ownership of personal sales quotas, focusing on B2B corporate and enterprise accounts for ERP and Retail Tech solutions.
• Hunter-and-Farmer Approach: Proactively identify potential clients, conduct prospecting calls, and arrange meetings with key decision-makers (C-Level, IT Directors, Retail Directors).
• Strategic Planning: Develop and implement sales plans and budgets aligned with company goals, identifying emerging markets and new product opportunities.
• Commercial Execution: Lead proposal presentations, RFP/RFQ responses, system demonstrations (POCs), and commercial negotiations until contract closure.
• Brand Representation: Represent the company in strategic negotiations, trade shows, and industry events to strengthen brand visibility and pipeline opportunities.

IT Support & Operations Leadership

• Manage Support Operations: Lead, coach, and motivate the IT Support / Helpdesk team (Note: This role manages technical operations, not a sales team) to ensure high-quality post-sales service.
• Performance Management: Set clear KPI frameworks for the support team (e.g., ticket resolution times, SLA compliance, CSAT) and conduct regular performance reviews.
• Escalation Management: Act as the primary escalation point for critical system issues, balancing customer satisfaction with operational feasibility.
• Culture Building: Foster a collaborative and transparent culture within the operations team, aligned with the company core values and digital work philosophy.

Account Management & Cross-Functional Collaboration

• Client Partnerships: Build and maintain strong, long-term relationships, ensuring a deep understanding of customer needs, business challenges, and future opportunities.
• Internal Synergy: Work closely with internal departments (Project, Technical, and Finance) to design and propose tailored solutions that meet client expectations.
• Revenue Expansion: Monitor account health and utilize data from support tickets to drive upselling or cross-selling opportunities (e.g., new modules, upgrades) across the client portfolio.

Market Analysis & Reporting

• Data-Driven Insights: Analyze sales data, customer feedback, and competitor activity to identify market trends and actionable business insights.
• Forecasting: Generate accurate sales forecasts, pipeline reports, and variance analyses for management review.
• Marketing Alignment: Collaborate with the Marketing team to develop data-driven campaigns that align with customer demand and product positioning.

Process Optimization & Digital Transformation

• AI & Workflow Integration: Integrate digital and AI productivity tools (e.g., Claude, ChatGPT, Gemini, Notion AI, Co-work systems) to optimize documentation, streamline client communications, and accelerate proposal generation.
• System Improvement: Continuously improve the sales workflow and CRM systems to enhance lead tracking, forecasting accuracy, and reporting efficiency.
• Standardization: Support digital transformation initiatives by standardizing proposal formats, pricing structures, and documentation to ensure consistency and compliance.

Qualifications:

• Education: Bachelor’s degree in Business Administration, Marketing, IT, Engineering, or a related field(MBA is a plus).
• Experience:
  • 4 years of experience in B2B sales, key account management, or business development, specifically focused on ERP, Retail Tech, Digital Solutions, or Enterprise Software.
  • Proven success as an individual contributor achieving high-value sales targets and managing long-cycle project sales.