Project Specialist

About Us:
With 14 years in the industry, Mister Mobile is Singapore’s trusted leader in mobile services. Our vision is to empower people through technology and provide exceptional service. We offer top trade-in prices and rigorously inspected new and used devices. Our warm and friendly team fosters a culture of care and collaboration, ensuring that every customer experience is met with a personal touch. As a market leader in the mobile service provider industry, we obtained ISO certification, CaseTrust accreditation, and a Carousell InstantBuy Award. We have also received more than 15,000+ positive reviews on our services.

As a fast-growing company, we cultivate a collaborative and inclusive workplace. We prioritize employee development and uphold key values such as innovation, customer satisfaction, and teamwork while offering career growth and mentorship opportunities. 

Profile:

We are looking for a proactive Project Specialist who is passionate about digital transformation, process improvement, and delivering impactful business solutions. In this role, you will work closely with cross-functional teams to gather business requirements, coordinate projects, support system implementations, and drive automation initiatives that improve operational efficiency and business performance.

Job Responsibilities:

1. Business Requirements & Process Analysis

• Gather and document business requirements by working closely with stakeholders to understand operational needs and pain points.
• Analyse current business processes and workflows to identify gaps, inefficiencies, and areas for improvement.
• Translate business needs into clear functional requirements, process flows, user stories, and acceptance criteria.
• Participate in requirement discussions, solution reviews, and project planning sessions to ensure alignment between business users, Product, and IT.

2. Process Improvement, Automation & System Enhancement

• Review existing workflows and recommend practical improvements to improve efficiency, consistency, and scalability.
• Support process optimisation, system enhancement, and workflow automation initiatives based on business priorities.
• Identify repetitive manual tasks and propose automation opportunities using system features, integrations, or no-code/low-code tools where suitable.
• Work closely with Product and IT teams to ensure requirements are understood, implemented correctly, and aligned with operational needs.

3. Project Coordination & Execution

• Coordinate assigned project activities, timelines, action items, dependencies, and deliverables to ensure smooth project execution.
• Follow up with stakeholders on outstanding tasks, decisions, issues, and updates to keep project progress on track.
• Facilitate project meetings, requirement workshops, testing sessions, and implementation discussions where required.
• Monitor project issues, risks, and dependencies, and escalate key concerns to the Project Lead or relevant stakeholders.

4. Testing & Implementation Support

• Support system testing, User Acceptance Testing (UAT), and validation activities to ensure requirements are properly delivered.
• Assist in preparing test scenarios, test cases, test results, and issue logs for project tracking and follow-up.
• Work with stakeholders, Product, IT, and QA to investigate issues identified during testing and implementation.
• Support user training, rollout preparation, user adoption, and change management activities during project implementation.

5. Documentation & Continuous Improvement

• Maintain project documentation, including requirements, workflows, SOP updates, meeting notes, change requests, and project trackers.
• Support post-implementation reviews to gather feedback, identify lessons learned, and recommend further improvements.
• Recommend process, system, and automation enhancements based on operational feedback and business needs.
• Contribute to continuous improvement and digitalisation initiatives across the organisation.

Requirements

• Bachelor's Degree in Business, Information Systems, Operations, Engineering, or a related discipline.
• Minimum 1–3 years of relevant experience in project coordination, business analysis, operations, system implementation, or process improvement.
• Proficient in English and Mandarin to communicate effectively with Mandarin-speaking stakeholders.
• Strong analytical, problem-solving, communication, and stakeholder management skills.
• Ability to gather and document business requirements, analyse processes, and coordinate cross-functional projects.
• Familiarity with process mapping, workflow automation, ERP, CRM, project management tools, or no-code/low-code platforms is an advantage.
• Self-motivated, organised, and able to manage multiple priorities in a fast-paced environment.

Thank you for applying with us! - Only shortlisted candidates will be notified.