Project Specialist

The Project Management Specialist is responsible for managing and supporting a portfolio of national clients by serving as a primary point of contact for their project needs, operational requirements, and ongoing initiatives. This role focuses on building strong client relationships, understanding business objectives, identifying opportunities for improvement, and coordinating internal teams to deliver effective, timely, and high-quality solutions.

Working collaboratively with clients and cross-functional departments, the Project Management Specialist ensures client requests are clearly defined, project plans are established, resources are coordinated, and deliverables meet agreed-upon expectations. The ideal candidate is highly organized, customer-focused, proactive, and skilled at managing multiple priorities across a diverse national client base.

Key Responsibilities

National Client Relationship Management

• Serve as a primary point of contact for an assigned portfolio of national clients, developing strong, long-term relationships built on trust, responsiveness, and consistent communication.
• Proactively engage clients to understand their business needs, priorities, challenges, and upcoming projects.
• Coordinate client requests and ensure appropriate follow-up, communication, and resolution.
• Maintain regular communication with clients regarding project status, timelines, deliverables, and potential challenges.
• Identify opportunities to enhance client satisfaction, strengthen partnerships, and improve service delivery.

Project Planning and Execution

• Manage projects from initial request and planning through execution, completion, and follow-up.
• Define project scope, objectives, milestones, timelines, responsibilities, and deliverables in collaboration with clients and internal stakeholders.
• Coordinate internal teams and resources to ensure projects are completed accurately, efficiently, and on schedule.
• Monitor project progress, identify risks or roadblocks, and proactively implement solutions.
• Manage multiple projects simultaneously while maintaining visibility into deadlines, priorities, and client expectations.
• Ensure project documentation, status updates, and records are maintained accurately.