Project Specialist (Training Deployment)

You will coordinate assigned merchant implementation projects from planning through activation, working closely with the Project Specialist (Onboarding Optimisation), PSO Team and other colleagues to deliver a successful launch in accordance but not limited to the following scope:

KEY RESPONSIBILITIES

1. Plan project timelines with PSO team and carry out the following activities:

1.1. Onboarding and Configuration (PSO Team Lead, PST Support)

PSO team to prepare and collate information for merchant onboarding including key project timelines while PST team to align and re-coordinate schedules for entire the project timeline. Whenever required, PST team must assist PSO in project onboarding.

Preferred Approach: Digital forms, guides, videos shared with merchant

When Required: Virtual / Onsite quick clarification meetings

1.2. Internal Review and Merchant Review (PSO Team Lead, PST Support)

PSO team to prepare the deliverables for merchant review while PST team must perform the internal review including software test orders in preparation for project deployment and training to ensure systems are ready to go live.

Preferred Approach: Digital forms, guides, videos shared with merchant

When Required: Virtual / Onsite quick clarification meetings

1.3. Deployment of Hardware, Displays (PST Team Lead, PSO Support)

PST team to source / procure / prepare all necessary hardware and displays for purpose of project deployment. PSO team will support in design and configuration where relevant.

Preferred Approach: Onsite deployment of hardware and displays

When Possible: Merchant self-deployment via digital guides

1.4. Product Users Training (PST Team Lead, PSO Support)

PST team will conduct the required Onsite or Online training to the respective Outlet users or HQ users, this will be assisted by PSO team with A.I. generated training videos

Preferred Approach: Onsite deployment of hardware and displays

When Possible: Merchant self-deployment via digital guides

2. Hold a monthly review between PST and PSO team and submit a summary of decisions, recommendations, owners and follow up actions in the areas below. The aim is to make implementation more scalable across markets.

2.1. Digital Guides Improvements

Review existing AI assisted guides and recommend changes to onboarding, merchant review and user training. These improvements should reduce manual effort and support merchant self-service in the SaaS model.

Phase 1 : Non SaaS Approach

Digital A.I. content managed and generated by Designers

Phase 2 : SaaS Approach

Digital A.I. content automated by SaaS Platform supported by Designers

Key processes to focus on:

a. Quick Onboarding Guides, Infographics and Documents

b. Merchant Review Videos and Key Checklist

c. Training Videos and Key Checklist

Obtain the director's approval for proposed changes and coordinate implementation with the AI digital marketing team.

2.2. Hardware Procurement, Distribution, Deployment

Hardware Supply Continuity:

Review hardware suppliers, maintain at least three qualified suppliers for each critical hardware category, and keep sufficient stock to support five outlet deployments.

Suitability and Deployment Effort:

Review whether the available hardware supports current product requirements and merchant usage. Assess the time and effort required to deploy it. Where practical, enable merchants to receive hardware by delivery and complete setup using video guides, particularly at sites with limited printing needs.

2.3. Displays Procurement, Distribution, Deployment

Display Supply Continuity:

Review display suppliers, maintain at least three qualified suppliers for each critical display category, and keep sufficient stock to support five outlet deployments.

Display Efficacy and Efficiency:

Review whether current call to action displays support product goals and merchant usage. Assess the time and effort required for deployment. Where practical, enable merchants to receive or print displays and set them up using video guides.

3. Merchant Site Standby and Activation beyond office hours.

If merchant site standby or activation is required outside normal working hours, the following arrangements may apply, subject to management approval and applicable law:

Option 1: Time off in lieu

Time off in lieu may be granted at a ratio of 1.5 hours for each approved hour worked outside normal working hours.

Option 2: Allowance

Where time off in lieu is not practicable, approved standby and activation duties on rest days or public holidays may attract the following allowances: S$100 per standby assignment; S$50 per deployment; and S$50 for each three hours of onsite monitoring. Working hours and payments remain subject to applicable requirements.

REQUIREMENTS

• Class 3 Driving License to operate company vehicle
• Relevant in an IT Service Desk environment will be an advantage
• Some experience in F&B experience will be an advantage
• Good understanding of network router, printer hardware configuration
• Analytical, resourceful with troubleshooting and strong problem-solving skills
• Ability to multitask, effectively determine priorities
• Reliable and good team player who can work independently
• Motivated with good interpersonal and communication skills to interact at all levels
• Must be flexible to work on schedules when required
• Willing to learn and adapt to the fast changing IT environment

REWARDS AND REMUNERATION:

• Competitive basic salary commensurate with relevant experience
• AWS bonus and annual remuneration progression
• Communication and transportation allowance provided

WORK LOCATION

Lorong 8 Toa Payoh, Central Region

Job Type: Full-time

Salary: $3,300 to $4,500 per month

Pay: $3,000.00 - $4,500.00 per month

Work Location: In person