Project Supervisor

Job Summary

The Project Supervisor is responsible for overseeing the day-to-day operations and performance of assigned client accounts and deployed manpower. The position provides direction and support to Project Coordinators, monitors field personnel and account requirements, ensures compliance with client and company standards, and serves as a key link between the client, Project Coordinators, field employees, and Apex management.

The Project Supervisor is expected to ensure that assigned accounts are properly managed, manpower requirements are addressed promptly, and operational issues are escalated and resolved in a timely manner.

Key Responsibilities

1. Account and Field Operations

• Oversee the overall operations of assigned client accounts where manpower is deployed.
• Monitor the performance, attendance, productivity, and compliance of deployed employees.
• Ensure that manpower deployment is aligned with approved client requirements and staffing plans.
• Regularly monitor assigned sites and conduct field visits to assess operations and employee performance.
• Ensure that deployed personnel follow client and company policies, procedures, and work standards.
• Monitor manpower utilization, staffing levels, vacancies, transfers, replacements, and deployment concerns.
• Identify operational issues and recommend appropriate corrective actions.

2. Supervision of Project Coordinators

• Directly supervise and provide guidance to assigned Project Coordinators.
• Set clear expectations, priorities, and daily/weekly deliverables for Project Coordinators.
• Review reports and updates submitted by Project Coordinators.
• Monitor whether Project Coordinators are properly conducting site visits, employee monitoring, documentation, and client coordination.
• Coach Project Coordinators on communication, problem-solving, reporting, and account management.
• Evaluate the performance of Project Coordinators and provide regular feedback.
• Ensure Project Coordinators properly monitor and address employee concerns within their assigned accounts.

3. Client Account Management

• Serve as an escalation point for operational concerns raised by clients.
• Maintain professional and effective communication with client representatives.
• Conduct regular coordination meetings or account check-ins when necessary.
• Monitor client satisfaction and address concerns regarding manpower performance, attendance, conduct, and service delivery.
• Coordinate with clients regarding manpower requirements, replacements, transfers, schedules, and other operational matters.
• Ensure that agreed service standards and account requirements are consistently met.
• Escalate major client concerns to HR and/or management when necessary.

4. Manpower Monitoring and Deployment

• Monitor daily manpower attendance, deployment, and staffing status.
• Coordinate with Recruitment and HR regarding manpower shortages, replacements, and additional requirements.
• Validate requests for replacement, transfer, or additional manpower before endorsement to the appropriate department.
• Monitor newly deployed employees during their initial deployment period.
• Ensure proper coordination during employee transfers, pull-outs, replacements, and account movements.
• Track manpower requirements and anticipate potential staffing issues.

5. Reports and Documentation

• Review and consolidate reports submitted by Project Coordinators.
• Ensure timely submission of attendance, field monitoring, incident, performance, inventory, and client-related reports.
• Monitor documentation and photo requirements of field personnel and Project Coordinators.
• Maintain accurate account records and operational trackers.
• Prepare regular account status reports for management.
• Analyze operational data and identify recurring issues, manpower trends, and areas for improvement.

6. Employee Relations and Performance Monitoring

• Monitor employee behavior, attendance, work performance, and compliance.
• Address minor employee concerns and operational issues within the scope of authority.
• Coordinate with HR regarding disciplinary concerns, employee complaints, attendance issues, and policy violations.
• Assist in investigations and documentation of employee incidents when required.
• Recommend appropriate actions for underperforming or non-compliant personnel.
• Recognize and recommend employees who demonstrate strong performance.

7. Compliance and Policy Implementation

• Ensure deployed employees and Project Coordinators understand and follow Apex policies and procedures.
• Ensure compliance with client-specific rules, store/site policies, and operational requirements.
• Monitor compliance with required documentation, reports, schedules, and field procedures.
• Immediately escalate serious violations, incidents, safety concerns, and client complaints to management/HR.

8. Field Visits and Audits

• Conduct regular roving visits and account audits.
• Validate actual manpower deployment against approved assignments.
• Check employee attendance, appearance, work performance, documentation, and compliance.
• Conduct spot checks and field validation as necessary.
• Provide recommendations to improve account performance and operational efficiency.

9. Team Leadership

• Lead and motivate Project Coordinators and field teams.
• Establish accountability and ensure timely completion of assigned tasks.
• Conduct regular team huddles, coaching sessions, and operational briefings.
• Promote professional communication and proper coordination among HR, Recruitment, Operations, clients, and deployed personnel.
• Support the development and training of Project Coordinators.

10. Other Responsibilities

• Assist management in implementing new client accounts and operational processes.
• Support client onboarding and manpower transition activities.
• Participate in meetings, presentations, audits, and account reviews as required.
• Perform other duties and responsibilities related to project and field operations as assigned by management.

Pay: Php30,000.00 - Php32,000.00 per month

Work Location: In person