Project Support

About the Role

If you are highly organised, thrive in a fast-paced environment, and enjoy being the person who keeps everything running smoothly behind the scenes, this could be the perfect role for you. We are looking for a Project Support colleague to join our team in Sheffield, playing a central role in ensuring our project delivery runs efficiently and on time.

Reporting to the Client Project Director, you will work alongside Client Project Managers to maintain project documentation, coordinate communications, manage logistics, and track progress across a range of live projects. Your work will directly support ASK4’s ability to deliver high-quality connectivity solutions to clients across Europe. We offer hybrid working, so you will split your time between our Sheffield city centre office and home.

Key Responsibilities

• Maintain project documentation including plans, action logs, and risk registers
• Schedule and coordinate project meetings, taking and distributing minutes
• Track project tasks and follow up with stakeholders to ensure timely progress
• Prepare client-facing documentation including meeting packs and status updates
• Update project dashboards, schedules, and task trackers, producing regular status reports
• Coordinate internal resources and logistics, including engineer schedules and equipment dispatch
• Liaise with client stakeholders, including French-speaking clients, to confirm access arrangements and engineer visit timings
• Act as a secondary point of contact for internal and external stakeholders, supporting cover for absence and providing French language assistance where needed

About You

Essential

• Fluent French (spoken and written), with the confidence to communicate professionally with clients and stakeholders in French
• Excellent written and verbal communication skills in English
• Experience in a customer-facing or stakeholder-facing environment
• Confident using Microsoft Office or similar tools for documentation and reporting
• Able to schedule and coordinate meetings effectively, including minute taking
• Strong interpersonal skills with the ability to liaise confidently at all levels
• Proactive approach to problem-solving, with the ability to flag risks and delays promptly
• Experience maintaining accurate records and documentation in a structured way

Desirable

• Background in hospitality or a similar service-led environment
• Previous experience in a project support or coordination role
• Degree or equivalent qualification (IT-related desirable)
• Experience working in an IT or internet services environment
• Familiarity with MS Project or equivalent project management software
• Additional European languages

Our Commitment to Inclusion

We are committed to fostering an inclusive workplace where diversity is valued. We welcome applications from people of all backgrounds and identities and ensure fair treatment for all, regardless of protected characteristics under the Equality Act 2010.

We are happy to make reasonable adjustments throughout the recruitment process and beyond, to ensure it is accessible and fair for everyone. If you require any adjustments or would like to discuss your needs, please contact us at [email protected]