Project Support Executive

Role Summary

We are looking for a Project Support Executive to support our museums technology project. This person will be the day-to-day contact point for museum users, receive and log issues, coordinate with the internal engineering team, follow up on open items, and help maintain a good working relationship with museums stakeholders.

Key Responsibilities

• Act as the first point of contact for museum users on operational or system issues.
• Receive calls, emails, and messages; gather basic details, screenshots, examples, and urgency.
• Log bugs, support issues, questions, and enhancement requests in the tracking system.
• Coordinate with engineers or internal teams on fixes, clarifications, and improvement requests.
• Follow up on open items and keep museum stakeholders updated until closure.
• Escalate urgent, repeated, or unresolved matters to the project lead promptly.
• Maintain support records, status updates, and issue summaries when required.

Requirements

• Experience in customer support, operations, admin, project coordination, or a related role preferred. Fresh grads and interns may also be considered.
• Good written and spoken communication skills; polite, patient, and comfortable speaking with clients.
• Organised, responsive, and able to follow through on small tasks without constant reminders.
• Able to understand basic software or system issues
• Comfortable coordinating between external users and internal technical teams.

Application
Please apply via: https://hiring.vouch-technologies.com/apply/7d955515-e6c8-400d-a8ed-ed27b586f17f

If you're looking for a chance to make a dent in a whole new industry, are extraordinary and willing to participate and learn in a fast-growing startup, we're looking for you!

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