Project Support Manager

Key Responsibilities

• Responsible for day-to-day customer management, effective planning, co-ordination, and financial control of key client accounts under direction of the Director of Building Safety.
• Assist the Director of Building Safety ensuring that all deadlines and KPIs are met.
• Establishing and building effective working relationships with clients, suppliers, and other partners.
• Provide effective communication and key project support to the Director of Building Safety.
• Be involved from bid/proposal stage and project inception with all new projects and client relationship management.
• Play an active role in the planning, mobilisation and ‘go live’ stage of each project.
• Maintain project management sheets and project coordination activities.
• Attend client meetings where required and provide an update on live projects with regards to scheduled works and capacity etc (travel to client meetings will be required).
• Supporting the Director of Building Safety with ad hoc business requirements.

Essential Qualifications and Experience

• This role requires a minimum of 3 years’ experience in a similar role.
• Experience with client management and senior management support is essential.
• Good general education is essential, ideally to degree level.
• Strong knowledge of Microsoft Office applications including Outlook, Word, and Excel as a must.
• Strong knowledge of finance and accounting software and processes.
• Further education around construction is desirable but further training/CPD within post is negotiable.
• Excellent verbal and written communication skills, competent spelling, and grammar.
• Strong knowledge of numeracy and computer literate. (Outlook, Excel, and Word must).
• Self-motivated.
• Experience within a busy office/admin environment is essential to the role.
• Excellent organisational & time management skills.
• A professional manner.
• Good all-rounder with ability to work well under pressure.
• Background knowledge of compliance and risk management preferred but not essential.
• Good eye for detail and scrutinising of multiple sets of information.
• Flexible, reliable, and hardworking.
• Excellent timekeeping and attendance record.

Benefits & Initiatives

Frankham offer excellent benefits and initiatives, including:

• Incentive Scheme.
• Car Benefit Scheme.
• Work From Home.
• Health Insurance – cash plan.
• Flexible working scheme.
• Long service award.
• Frankham Friday.
• Cycle-to-work scheme.
• Life assurance.
• Annual leave inc. sell, buy & carry-over.
• Annual season ticket loan.
• Generous maternity & paternity pay.
• Employee introduction awards.
• Professional qualification support.