Project Support Manager, Construction

Position Overview: We are seeking a detail-oriented professional with combined construction and operations experience to provide critical management support for one of JLL's Healthcare accounts. This role requires someone who can seamlessly navigate between project management coordination, vendor/procurement administration, client reporting, and team operations support. The ideal candidate will be comfortable wearing multiple hats in a fast-paced environment.

Key Responsibilities Project and Portfolio Management Support (40%)

• Maintain and update the client’s Project Implementation Plan (current project management tool) on a daily basis
• Track project allocations timesheet monthly and coordinate team allocation sheets
• Manage the Invoice Tracking Log and coordinate vendor pay application reviews
• Prepare and distribute TIS (Transfer into Service) Reports with Substantial Completion letters monthly
• Support annual Capital Planning activities alongside Account Director
• Update Grants vs. Actuals data for weekly portfolio check-ins
• Manage budget transfers, deprioritization letters, and new project number requests

Vendor and Procurement Coordination (30%)

• Review and process vendor pay applications daily in coordination with project managers
• Manage vendor badging documentation and coordinate with HR Operations Contractors
• Track vendor invoicing through multiple systems (Oracle, Monday.com, Excel Invoice Tracker)
• Prepare PO release requests with proper formatting for client approval
• Maintain the Badging Log and coordinate monthly badging status meetings
• Lead/support vendor badging and invoicing training sessions as needed
• Monitor the Reallocation Log and vendors with outstanding invoices

Administrative and Operations Support (30%)

• Prepare materials for and support weekly Client Meetings
• Support weekly Procurement Meetings and prepare Reports/Contract Overview Reports
• Prepare materials for bi-weekly Portfolio Reviews
• Prepare monthly Executive Reports (Budget Section) by the 7th of each month
• Manage JLL SharePoint access and ownership
• Maintain PTO calendar access for the team
• Review JLL invoices, project allocation timesheets, and PTO calendar
• Manage shared email inboxes and calendar ownership
• Coordinate with client systems (Oracle, Monday.com, Client SharePoint) as needed
• Provide ad-hoc support for various team needs and special projects for client deliverables

Required Qualifications

• 3+ years of experience in construction project coordination or construction operations
• Strong administrative and operations management background
• Advanced proficiency in Microsoft Excel (complex spreadsheets, tracking logs, reporting)
• Experience with project management tracking systems and financial reporting
• Excellent organizational skills with ability to manage multiple concurrent priorities
• Strong attention to detail, particularly with financial data and compliance documentation
• Professional communication skills for client and vendor interactions

Preferred Qualifications

• Experience with Oracle, Monday.com, or similar project tracking platforms
• Familiarity with construction procurement processes and pay application reviews
• Knowledge of public sector project management or healthcare facility projects
• Experience with SharePoint administration
• Understanding of grant management and budget compliance reporting

Key Competencies

• Proactive problem-solver who can work independently
• Comfortable with ambiguity and changing priorities
• Strong relationship management skills across internal teams and external vendors
• Process-oriented with ability to standardize and improve workflows
• Team player willing to support diverse needs across the account