Project Support Officer - 12 month fixed term contract

About the company

Writer's Toolbox is a multi-award-winning education technology company, delivering writing improvement programmes through SaaS delivery to hundreds of schools globally, proven to more than double national writing outcomes. With teams across New Zealand, Australia and the UK, Writer's Toolbox has built an internationally recognised programme, combining thirty years of pedagogy research with educational AI to lift student writing at scale.

Come and join the team changing outcomes for good!

About the role

The Project Support Officerwillprovide comprehensive administrative, operational, and project coordination support on two key strategic initiatives for the organisation, being an online learning hub and automated customer journeys. High-level administrative assistance across priority organisational tasks will be required. These two projects are key strategic priorities the company must deliver in the next 12 months and requires additional support to fulfil this timeline. This role requires an organised and proactive administrative with the ability to support broad-scope project operations and executive-level support.

What the role entails

• Liaise with stakeholders to track project deliverables, action items, and deadlines to keep Directors informed on key organisational projects running smoothly.
• Organise and schedule project meetings, compile agendas, distribute accurate minutes, and follow up on assigned actions.
• Maintain central filing systems, templates, and documentation in shared drives or project tracking systems.
• Assist in preparing clear status updates, summary reports, and presentation slides for project stakeholders.
• Serve as a friendly, reliable administrative liaison for Country Director (Australia) and keep deadlines continuously visible.
• Assist in filtering incoming emails, flagging urgent items, and preparing meeting materials/briefs.
• Assist in drafting routine communication on core projects and be the central source of truth.
• Uploading and tracking content into project platforms and coordinate with relevant departments.
• Monitor & follow-up on cross-team action items to ensure timely follow-up on the Director’s strategic priorities.
• Provide flexible administrative support on emerging tasks, key campaigns, or urgent organisational projects.
• Testing content & platform viability.
• Assist with meeting logistics, event coordination, room/tech bookings, and document preparation.

What you bring to the role

• Administrative Foundation: Experience in office administration including phone calls, email organisation, and task management.
• Detail Mindset: Proven high attention to detail, accuracy in record-keeping, and standard-operating-procedure adherence.
• Communication & Interpersonal Skills: Professional and friendly when communicating with internal teams, partners, and stakeholders.
• Organisational Skills: Demonstrated ability to manage multi-task schedules, maintain orderly systems, and track action items to completion.
• Software Familiarity: Proficiency in basic office platforms (Google Workspace or Microsoft 365) and a willingness to learn dedicated project management tools.
• Discretion & Privacy: Solid understanding of handling confidential documents, sensitive information, and privacy standards.
• Learning Mindset: Strive for continuous improvement with an openness to learn organisational context quickly and solve practical administrative bottlenecks.
• Adaptability: Comfort moving smoothly between structured project tasks and fast-paced director requests.

This is a full-time 12 month Fixed Term Contract role, based in our new Brisbane inner-city office.  We're a creative, hard-working group who believe in the difference we're making in the EdTech sector and for learners worldwide.

What’s next?

Please apply with your CV and cover letter outlining why you would be suitable for the role.

We look forward to receiving your application!