Project Support Technician

Company Overview
Here at TRINITY, we’re building more than projects — we’re building people. Our team is driven by integrity, innovation, and craftsmanship, creating spaces that shape communities and careers.

Join a company where hard work is valued, growth is encouraged, and every project is an opportunity to make an impact. Whether you’re starting out or advancing your career, TRINITY is where your future takes shape.

Position Summary

The TRINITY TX Project Support Technician is responsible for supporting the smooth functioning of all administration at the project site. The candidate is also responsible for providing comprehensive on-site technical support for a large-scale construction project. This position ensures that all field personnel, project management staff, and corporate users have reliable access to technology required to safely and efficiently perform their work.

The technician will maintain site infrastructure, deploy and support end-user devices, troubleshoot networking and connectivity issues, manage Microsoft 365 environments, and coordinate with corporate IT on larger infrastructure initiatives. This role requires strong troubleshooting skills, excellent customer service, and the ability to work independently in a fast-paced construction environment.

The ideal candidate will have a “can do” attitude and always find ways to support the team and further streamline workflows through the use of templates and technology to support TRINITY’s project success.

Job Qualification Requirements & Duties

• Support Project leadership with task completion across the project and team needs;
• Support Office Manager with managing client needs and third party vendors, such as cleaning services or other visitors;
• Receives packages from various mail courier and material/equipment delivery services and ensures deliveries get to their appropriate recipient;
• Responsible for document control as requested – reports, logs, registers, invoices, filing, etc.;
• Assists Human Resources department with onboarding of new hires, including pre-planning for their first day, security access, site tours, lunches, computer setup and scheduling of HR, IT and Safety orientation meetings;
• Coordinates with project team, IT, and/or home office to secure and maintain IT, communication and office equipment;
• Support site safety requirements. Maintains a safe and secure area at all times. Reports any possible hazards to Director of Safety;
• Understands appropriate protocols for site safety and security and knows when to escalate concerns;
• Present and promote TRINITY in a positive light through one’s own professional conduct, appearance, and demeanor. You are a ‘TRINITY Ambassador’ for guests.
• Provide Tier II technical support for approximately 25–100+ users across the construction project.
• Troubleshoot Windows 11 desktops and laptops.
• Configure and support Microsoft 365 applications.
• Resolve software, hardware, printer, and peripheral issues.
• Support mobile devices including iPhones and iPads.
• Perform new employee onboarding and employee offboarding from a technical standpoint.
• Configure user accounts and permissions within Active Directory and Microsoft Entra ID.
• Maintain high customer satisfaction while meeting response-time expectations.
• Install and maintain wired and wireless networks throughout project offices and job trailers.
• Support Meraki switches, firewalls, and wireless access points.
• Support UniFi networking equipment where applicable.
• Troubleshoot: DHCP, DNS, VLANs, VPN connectivity, TCP/IP, Internet outages and Wireless performance.
• Assist with structured cabling installations.
• Test and certify network connections.
• Coordinate with Internet Service Providers for circuit installation and troubleshooting.
• Support Starlink internet systems and backup connectivity solutions.
• Deploy Windows computers using standardized company images.
• Configure Microsoft Intune enrolled devices.
• Maintain endpoint compliance.
• Install security software and required business applications.
• Perform operating system upgrades.
• Replace failed hardware.
• Maintain software licensing.
• Install and support network printers and multifunction devices.
• Configure Universal Print and print management solutions.
• Troubleshoot scanning workflows.
• Maintain conference room technology.
• Configure label printers and specialty construction devices when required.
• Rack and cable network equipment.
• Install UPS units.
• Label and document cabling.
• Maintain equipment rooms in an organized manner.
• Coordinate office moves and trailer relocations.
• Maintain endpoint security standards.
• Apply Windows updates and security patches.
• Support Microsoft Defender.
• Follow company cybersecurity policies.
• Remove access for terminated employees.
• Report security incidents immediately.
• Maintain secure handling of company assets.
• Creating SOPs for Trinity IT
• Create and maintain knowledge base articles.
• Track all IT assets.

General Job Qualification Requirements

• 3-5 years of IT Support experience. Bachelor’s Degree preferred.
• Valid Driver’s License Required.
• Strong Windows 10/11 administration
• Microsoft 365 Administration
• Active Directory / Entra ID
• Microsoft Intune
• Basic Azure knowledge
• Excellent customer service skills
• Ability to work independently with minimal supervision
• Team player with field supervision, project management and company administration staff.
• Ability to remain calm, focused and effective under time pressure situations.
• Self-starter with ability to set goals and tasks, and strong leadership skills.
• Ability to maintain confidentiality when handling sensitive matters.
• Represent TRINITY at all times in a professional manner, complying with all laws and company policies as they are in effect.

Working Conditions

While performing the duties of this job, the employee is regularly required to sit for long periods of time; talk or hear; perform fine motor, hand and finger skills in the use of a keyboard, telephone, or writing. The employee is frequently required to stand; walk; and reach with arms and/or hands. Specific vision abilities include close vision, distance vision, depth perception and the ability to adjust focus. The employee will spend their time seated at the front of an office environment with a quiet to moderate noise level. Job site walking and travel by air or car as required by the business.

Equal Opportunity Employer

TRINITY is an Equal Opportunity Employer. No hiring, termination, promotion, condition of employment, or other employment decision will be based on employee’s race, color, sex, age, religion, national origin, pregnancy, disability, or other status protected by applicable law.

TRINITY offers competitive pay and a comprehensive benefits package as part of its overall compensation strategy. Salary ranges may differ by geography and are reviewed regularly to reflect market trends.

Pay: $70,000.00 - $100,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Work Location: Hybrid remote in Barstow, TX