Project Support Worker

Project Support Workers – The Y Advice & Support Centre

Salary: £12.97 per hour (£26,978 FTE)

Contract: 12-month fixed term funded post with potential funding for a further 2-years

Typical Working Hours: Four roles available, 16-30-hours per week: typically, Monday to Friday during service hours of 8am to 2pm

Location: The One Hub, Conduit Street, Leicester

Help people experiencing homelessness build more stable and independence futures

YMCA Leicestershire believes everyone has strengths, talents and the potential to thrive.

We are looking for warm, experienced and resilient Project Support Workers to join The Y Advice & Support Centre. You will welcome people experiencing homelessness and provide practical advice, person-centred support, helping them understand their options, access accommodation and specialist services, and make informed choices.

Working in a busy multi-agency hub, you will focus on “what’s strong”, rather than “what’s wrong”.

The role:

• Welcome visitors and help maintain a safe, calm and inclusive hub.
• Identify needs and provide advice, guidance and signposting.
• Support access to housing, emergency accommodation and welfare benefits.
• Help with online applications and advocate for individuals when appropriate.
• Connect people with health, mental health, substance use and outreach services.
• Work with local authorities, health providers and voluntary-sectors partners.
• Respond calmly to challenging situations while maintaining appropriate professional boundaries.
• Keep accurate, confidential records and contribute to service monitoring.

About you:

• You will be approachable, respectful and non-judgemental with
• At least two years’ experience working within homelessness or similar service.
• Experience supporting people experiencing homelessness and/or complex needs.
• Experience providing advice or support in a community or service setting.
• Strong communication and multi-agency working skills.
• The ability to build trust, maintain boundaries and respond calmly to challenges
• An organised, reliable and collaborative approach.
• A L3 Qualification in Social Work/ Youth & Community Development, Housing, Criminology or related field (desirable)

What we offer:

A supportive, values-led culture; regular supervision and professional development

6.6 week’s annual leave, including bank holidays (pro-rata), Birthday leave, service leave (pro-rata), company sick pay, pension and health cash plan, free on-site gym, menopause welfare leave, complimentary Y Theatre tickets and Blue Light card eligibility.

Appointment is subject to proof of eligibility to work in the UK, two satisfactory references and an enhanced DBS check.

About YMCA Leicestershire:

YMCA Leicestershire is a vibrant charity offering supported accommodation for young people aged 16 - 25, homeless services, children’s residential care, sports facilities and The Y Theatre, Leicester’s oldest theatre. Our vision is for every young person to have a safe place to call home and the support they need to create lasting change in their lives.

Safeguarding Statement:

We are dedicated to upholding best practices to ensure the safety and well-being of children, young people, and adults at risk. Our goal is to create an environment free from harm and abuse. If harm or abuse is identified or suspected, YMCA expects staff and volunteers to take appropriate action by responding and referring in line with our policies and operational procedures.

EDI Statement:

At YMCA Leicestershire, we are committed to building an inclusive workplace that celebrates diversity and values the unique contribution of every individual. We welcome applications from people of all backgrounds, identities and experiences, and we are especially keen to hear from those who are currently underrepresented in our organisation and the wider charity sector.

We are dedicated to creating a safe and supportive environment where everyone feels respected, empowered, and able to thrive. If you require any adjustments to the recruitment process, please let us know and we will do our best to support you.

GDPR Statement:

Applicants personal data will be handled in accordance with YMCA Leicestershire’s Data Protection and Privacy Policy.

Pay: From £12.97 per hour

Benefits:

• Company pension
• Employee discount
• Referral programme
• Sick pay

Work Location: In person