Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Free uniforms
• Opportunity for advancement
• Training & development

Project Team Leader / Lead Restoration Technician

PuroClean of Greater Landover | Capitol Heights, MD
Full-Time | Restoration & Mitigation

Build a Career Helping People Recover

PuroClean of Greater Landover is looking for a dependable, experienced, and motivated Project Team Leader / Lead Restoration Technician to join our growing team.

This is a hands-on field leadership position for someone who can lead a crew, communicate professionally with customers, manage restoration projects, and still roll up their sleeves to get the work done.

Our team responds when homeowners, businesses, and property managers are dealing with water damage, fire and smoke damage, mold, biohazard situations, and other property emergencies. The work can be demanding, but it is also rewarding—you will help customers recover during some of their most difficult moments.

We operate with a One Team mentality and servant-leadership mindset, emphasizing professionalism, accountability, teamwork, continuous improvement, and exceptional customer service.

What We Offer

Competitive pay based on experience, certifications, and demonstrated performance

Performance-based advancement opportunities
Paid training and professional development
IICRC certification and continuing-education opportunities
Online and mobile training courses
Flexible scheduling when operationally possible
Company uniforms
Opportunity to grow into Project Management, Operations, Estimating, or other leadership roles
Meaningful work helping families and businesses recover after property damage
Supportive, team-oriented work environment

Position Overview

The Project Team Leader is responsible for managing assigned restoration projects in the field from initial setup through completion.

You will lead technicians, coordinate daily production activities, communicate with customers and the office, properly document each loss, monitor drying and remediation progress, maintain equipment and vehicles, and ensure every project is performed safely, efficiently, and according to PuroClean standards.

You will serve as one of the primary representatives of PuroClean on the job site. Candidates must be comfortable communicating with homeowners, property managers, commercial customers, insurance professionals, subcontractors, and other project stakeholders.

This is not a desk-only management position. The Project Team Leader actively participates in restoration and mitigation work while directing the team.

Key Responsibilities

Project & Jobsite Leadership

Lead residential and commercial restoration projects from setup through completion

Organize crews, equipment, materials, and daily jobsite activities
Establish efficient job flow and clearly communicate daily objectives to technicians
Perform and supervise water mitigation, structural drying, demolition, cleaning, fire and smoke restoration, mold remediation, odor control, contents handling, and related restoration services
Monitor project progress and adjust equipment or work plans as conditions change
Ensure work is completed according to PuroClean procedures, industry standards, project requirements, and applicable safety practices
Maintain clean, organized, and professional jobsites at all times

Customer Service

Serve as a professional on-site representative of PuroClean

Explain the restoration process to customers in a clear and respectful manner
Provide regular project updates and address customer concerns promptly
Treat customers and their property with professionalism, empathy, and care
Identify additional legitimate customer needs and communicate appropriate service recommendations
Help deliver a world-class customer experience from arrival through project completion

Documentation & Communication

Complete job documentation accurately and on time

Take and upload required photos throughout the project
Record moisture readings, equipment placement, daily monitoring information, notes, customer approvals, and other required documentation
Maintain accurate job files using smartphones, tablets, and company software
Communicate job progress, challenges, customer concerns, and changes in scope to management
Coordinate effectively with office staff, project managers, technicians, subcontractors, and other team members

Team Leadership

Lead by example on every job

Train, coach, and mentor restoration technicians
Assign tasks and ensure team members understand the scope of work
Hold team members accountable for safety, quality, productivity, documentation, and professionalism
Help develop technicians into future lead technicians and project leaders
Promote a positive, respectful, and accountable team culture

Equipment, Vehicles & Company Assets

Properly set up, operate, monitor, clean, and maintain restoration equipment

Ensure equipment is accounted for when placed and removed from jobsites
Maintain clean and organized company vehicles
Perform routine vehicle and equipment inspections
Report damaged, missing, or malfunctioning equipment promptly
Help maintain the warehouse and company facility in an organized and professional condition

What We're Looking For

Our ideal Project Team Leader is:

A strong hands-on leader who is comfortable directing a crew

Dependable, punctual, and accountable
Professional when interacting with customers
Calm and organized in emergency situations
Detail-oriented with strong documentation habits
Comfortable using smartphones, tablets, and job-management applications
Able to manage multiple priorities and deadlines
Willing to learn and continue developing professionally
Able to coach others while also accepting coaching and feedback
Safety-conscious and committed to doing the job correctly

Qualifications

Preferred Experience

• 2+ years of restoration, mitigation, construction, remediation, or related field experience preferred Previous experience leading technicians or crews strongly preferred
  Experience with water mitigation and structural drying strongly preferred
  Experience with fire/smoke, mold remediation, contents, demolition, or biohazard services is a plus
  Familiarity with insurance restoration and proper job documentation is a plus

Certifications

IICRC certifications are highly valued.

Preferred certifications include:

• WRT – Water Damage Restoration Technician
• ASD – Applied Structural Drying
• AMRT – Applied Microbial Remediation Technician Additional IICRC certifications are a plus

Candidates without all certifications may still be considered based on restoration experience, leadership ability, and willingness to complete required training.

Required

Valid driver's license and acceptable driving record

Ability to reliably report to assigned jobsites throughout the service area
Ability to use a smartphone or tablet for job documentation
Ability to communicate professionally with customers and coworkers

• Ability to lift and carry at least 50 lbs. Ability to stand, walk, bend, kneel, climb, and perform physical restoration work for extended periods
  Ability to work in residential and commercial environments affected by water, fire, smoke, mold, debris, and other property-loss conditions
  Ability to properly use PPE and follow company safety procedures
• Ability to participate in an on-call rotation, including occasional evenings, weekends, and holidays when emergency losses occur

Success in This Role Looks Like

A successful Project Team Leader:

Completes projects safely and efficiently

Keeps job documentation complete and current
Communicates before problems become surprises
Protects company equipment and vehicles
Controls unnecessary labor and material costs
Develops technicians into stronger team members
Maintains professional and organized jobsites
Earns customer trust
Takes ownership of assigned projects
Consistently represents the PuroClean brand at a high level

Grow With Us

We are not simply looking for someone to fill a position. We are looking for someone who wants to build a career in the restoration industry.

A high-performing Project Team Leader can develop toward increased responsibility in areas such as:

Senior Team Leader Project Manager Estimator Operations Management

If you are experienced, dependable, customer-focused, and ready to lead from the front, we want to hear from you.

Apply today and become part of the PuroClean of Greater Landover team.

One Team. All In. Serving customers when they need us most.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to PuroClean Corporate.