Project Trainee

WE’RE HIRING | PROJECT TRAINEE – OPERATIONS

Aifer Education Pvt. Ltd. | Calicut

Vacancies: 3
Employment Type: Project Trainee
Location: Chevayur, Kozhikode
Work Mode: On-site / Work from Office

Role Overview

We are looking for a proactive and people-oriented Management Trainee – Operations to support client happiness, feedback management, daily operations, and coordination with parents, students, and trainers. The role involves ensuring a positive client experience, resolving concerns, maintaining accurate records, and supporting smooth service delivery.

Key Responsibilities

Client Happiness & Relationship Management

• Conduct client happiness calls and collect feedback.
• Collect client reviews and testimonials.
• Identify client concerns and coordinate timely resolutions.
• Follow up with clients to ensure satisfaction.
• Maintain feedback and concern records.
• Prepare client satisfaction reports and share key insights with management.

Operations & Coordination

• Support daily operational activities and coordination.
• Communicate with parents regarding updates, concerns, and requirements.
• Assist in allocating trainers based on student needs.
• Coordinate with the Sales and Operations teams.
• Assist with fee collection and trainer payment processes.
• Maintain accurate and confidential student and trainer records.
• Monitor student attendance and trainer performance.
• Prepare daily activity and operational reports.
• Support the resolution of client and operational concerns.
• Perform other tasks assigned by the Project Manager or Management.

Required Skills

• Excellent communication and active listening skills.
• Empathy, interpersonal skills, and problem-solving ability.
• Client relationship management and coordination skills.
• Strong follow-up, organisation, and time management.
• Attention to detail and reporting skills.
• Basic knowledge of MS Office / Google Workspace.
• Ability to handle confidential information responsibly.
• Willingness to learn, take ownership, and grow.

Eligibility / Qualification

• Candidates with a background in Psychology or Social Work are preferred.
• Freshers with good communication, coordination, and problem-solving skills can apply.

Duration & Stipend

• Duration: 6 Months
• Stipend - First 3 Months: ₹3,500 per month
• Stipend - Next 3 Months: ₹6,000 per month, subject to monthly performance review.

Career Opportunity: After completing six months, candidates may be considered for regular employment based on performance, organizational requirements, and available vacancies. Regular employment is not guaranteed.

Work Details

Working Hours: 09:00 AM – 05:30 PM
Working Days: Monday – Saturday
Weekly Off: Second Saturday and Sunday

Apply Now: [email protected] / [email protected]
Contact: 92076 21731

Join Aifer to gain hands-on experience in operations, client relationship management, and service excellence while developing your management skills!

Pay: ₹4,000.00 - ₹6,000.00 per month

Benefits:

• Paid sick time

Work Location: In person