Project/Product Operations

About the role

Support Configuration Services Project Managers in executing custom and complex customer projects. You will review customer documentation and create project profiles in Financial Force (FF), submit and track projects through engineering lifecycle, coordinate setup of project-specific part numbers and system configurations, and organize interdepartmental activities across sales, engineering, and operations.

Key responsibilities

• Review customer documentation and create project profiles in Financial Force (FF)
• Submit and track projects through engineering lifecycle
• Coordinate setup of project-specific part numbers and system configurations
• Organize interdepartmental activities across sales, engineering, and operations
• Monitor project progress, identify risks, and escalate issues as needed
• Provide regular status updates and reporting
• Serve as primary liaison between Project Managers, Project Engineering, Sales, Customers, and Operations
• Maintain strong communication with all stakeholders to ensure alignment on scope, timelines, and deliverables
• Participate in customer meetings, discussions, and planning sessions
• Act as day-to-day point of contact for project-related activities

About you

• Bachelor's degree in IT, Project Management, or related field (preferred) OR diploma / equivalent experience
• 2+ years experience in project coordination, project/program management, sales operations, or similar roles (Coordinator levels)
• Strong verbal and written communication skills
• Excellent time management and multitasking abilities
• Strong organizational skills with attention to detail
• Ability to resolve conflicts and manage escalations
• Stakeholder management across multiple levels
• Proactive and solution-oriented mindset
• Strong proficiency in Microsoft Office (Excel, Word, PowerPoint)
• Fluent in English (written and verbal)