Project/Program Manager

The Client Services Center of Excellence (Configuration & Testing) provides global leadership, consultation, governance, standards, engagement, and enablement across Visa's client configuration and testing capabilities. The organization partners across Client Services, Product, Technology, and regional teams to improve how Visa solutions are configured, validated, tested, and enabled for clients. Through process standardization, automation, artificial intelligence, data-driven insights, and effective change adoption, the Center of Excellence works to improve client and employee experiences, strengthen operational controls, increase efficiency, and enable scalable, consistent delivery.

We are seeking a highly motivated and experienced Senior Consultant to join the Center of Excellence (Configuration & Testing). This role leads strategic and complex initiatives focused on modernizing configuration and testing processes and capabilities, improving client and employee experiences, and enabling consistent, scalable delivery. The Senior Consultant will partner across Business, Product, Technology, Client Services, and regional teams to translate business and client needs into governed requirements, shape scalable solutions, establish standards and best practices, and drive readiness, adoption, and continuous improvement.

The ideal candidate is a self-starter who can operate effectively across both strategy and execution, navigate ambiguity, and lead complex initiatives across organizational boundaries. They will bring strong analytical, problem-solving, project or program management, communication, and stakeholder-management skills, along with intellectual curiosity, sound judgment, and attention to detail. The successful candidate will have a strong interest in how products and services are developed, implemented, configured, tested, adopted, and delivered to clients.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Responsibilities

• Lead strategic and complex initiatives across the Configuration & Testing Center of Excellence that improve client experience, operational effectiveness, quality, consistency, risk management, and scalability.
• Define and advance global standards, processes, frameworks, governance, controls, and best practices for configuration and testing, promoting consistent and scalable ways of working across regions and teams.
• Lead the assessment and redesign of end-to-end configuration and testing processes, identifying opportunities for simplification, standardization, automation, artificial intelligence, and continuous improvement.
• Lead the translation of business, client, regional, and operational needs into governed business and process requirements, partnering with operational teams to understand needs and with Product and Technology to inform scalable solutions.
• Champion an AI-first and automation-focused mindset, identifying opportunities to reduce manual effort, improve quality and controls, accelerate delivery, and simplify client and employee experiences.
• Partner with Product and Technology throughout the capability lifecycle, providing requirements, process expertise, governance, prioritization input, user insights, and readiness requirements to inform the development and enhancement of configuration and testing capabilities.
• Provide Center of Excellence governance and strategic oversight of configuration and testing capabilities and enhancements, helping ensure alignment with approved business requirements, global standards, client needs, strategic priorities, and operational readiness.
• Define business readiness and validation requirements and provide Center of Excellence oversight to support successful deployment and sustainable adoption of new and enhanced capabilities.
• Lead stakeholder engagement, communications, enablement, knowledge, training, readiness, and adoption strategies, establishing scalable approaches that help internal and external stakeholders successfully adopt new capabilities and ways of working.
• Partner with regional and operational teams to support effective rollout and adoption, address barriers, incorporate feedback, and promote consistent application of global standards and best practices.
• Serve as a consultative subject matter expert on configuration and testing processes, governance, modernization, and best practices, providing guidance on complex business and operational needs.
• Lead cross-functional collaboration across Business, Product, Technology, Client Services, regional teams, and other stakeholders to align priorities, clarify ownership, resolve dependencies and risks, and advance strategic initiatives.
• Establish and maintain the process, governance, documentation, knowledge assets, standards, and readiness requirements needed to support consistent execution, knowledge sharing, and scalable adoption.
• Establish and analyze metrics, dashboards, KPIs, and adoption measures that provide visibility into performance, business outcomes, risks, and improvement opportunities, translating insights into actionable recommendations.
• Develop and deliver executive-level analyses, recommendations, presentations, status updates, and decision-support materials that translate complex business, operational, and technical information into clear implications and actions.
• Establish mechanisms to capture and evaluate client, user, regional, and operational feedback, translating insights into process improvements, business requirements, roadmap recommendations, enablement priorities, and scalable best practices.
• Provide leadership, coaching, and mentorship to colleagues and subject matter experts, promoting collaboration, knowledge sharing, continuous learning, in