Projects and Operations Manager

We are looking for an organised, proactive Operations & Project Manager to support the day-to-day running of a successful marketing, website design and development agency based in Salisbury.

This is a varied, hands-on role at the centre of a busy creative business. You’ll work closely with the Director, designers, developers, marketers, clients, and the wider team to help keep projects, people, and actions moving smoothly.

This is arole suited to someone with strong project management experience who is confident taking ownership, working directly with the Director, and helping keep a busy agency running smoothly.

No two days are the same. You’ll be involved in coordinating internal operations, managing website projects and support tickets, assisting with proposals, handling selected client communications, and supporting meeting follow-up and general business administration.

The successful candidate will have strong project management experience and will be responsible for managing a selection of website projects from start to finish. This will include creating project timelines, coordinating with designers and developers, tracking progress, and helping ensure deadlines are met.

You will also support the Director in meetings, particularly with prospective new clients. This may include taking notes, coordinating follow-up actions, booking meeting rooms, and helping to prepare and populate client proposals.

The role will also involve general office and operational responsibilities, including keeping our support desk running smoothly, ensuring clients receive timely updates, chasing open quotes, supporting the team with day-to-day activities, and helping to resolve occasional client queries or issues.

This is a great opportunity for someone who enjoys variety, problem-solving, and taking ownership. You’ll play a key role in helping the business run smoothly, giving the Director and wider team the support they need to focus on delivering great work for clients.

Key responsibilities

• Managing website projects, including timelines, actions, deadlines, and internal coordination
• Working closely with web designers and developers to keep projects moving
• Monitoring support tickets and ensuring they are updated, actioned, and closed
• Supporting the Director with meetings, notes, follow-ups, and business administration
• Assisting with the preparation and population of client proposals
• Helping manage selected client communications, queries, and occasional issues
• Chasing open quotes and following up on outstanding actions
• Supporting day-to-day office operations and internal processes
• Helping the business run smoothly by taking ownership of key operational tasks

Experience required

• 3+ years’ project management experience (Ideally experience managing website or digital projects)
• Experience reporting directly to a Director or senior leader
• General office management experience
• Experience supporting staff and coordinating internal activities

About you

You will be highly organised, confident communicating with clients and team members, and able to manage multiple priorities at once.

You’ll have a positive, can-do attitude and enjoy being at the centre of a busy, creative agency. You’ll be comfortable getting stuck in, taking responsibility, solving problems, and helping improve the way we work.

Benefits

• 28 days’ holiday per year
• Your birthday off
• Varied role with the opportunity to get involved in different areas of the business
• Friendly, growing digital agency environment
• Opportunity to help shape the future of a successful agency currently going through a growth phase

Pay: £30,000.00-£37,000.00 per year

Benefits:

• Company pension

Experience:

• Project management: 2 years (required)

Work Location: In person