Propel - Process and Operations Specialist

About the role

This role focuses on process documentation, standardization, continuous improvement, and operational insights. You will document current-state business processes, create and maintain operational documentation, support process improvement initiatives, develop metrics and dashboards, and partner with global and cross-functional teams to drive operational excellence and transformation.

Key responsibilities

• Document current-state business processes through stakeholder interviews, workshops, and discovery sessions
• Create and maintain process maps, SOPs, playbooks, work instructions, and other operational documentation
• Identify process gaps, risks, dependencies, and opportunities for standardization
• Support the design of future-state processes aligned with business and operational goals
• Maintain process repositories and ensure documentation remains accurate and up to date
• Support operational excellence initiatives that improve efficiency, quality, compliance, and customer experience
• Participate in process improvement projects and structured problem-solving activities
• Develop and maintain operational metrics, dashboards, and performance reporting
• Analyze process and operational data to identify trends, issues, and improvement opportunities
• Partner with global and regional teams, business leaders, subject matter experts, and service delivery teams

About you

• 1 to 3 years of experience in process improvement, operational excellence, business operations, or a related field
• Experience creating process maps, SOPs, work instructions, or other operational documentation
• Strong verbal and written communication skills with the ability to engage stakeholders at all levels
• Ability to gather business requirements and translate them into clear and actionable documentation
• Strong analytical and problem-solving skills
• Highly organized with the ability to manage multiple priorities in a fast-paced environment
• Proactive, self-motivated, and able to work independently with minimal supervision
• Proficiency in Microsoft Office applications and SharePoint
• Preferred: Experience in a global shared services, operations, Finance, or HR environment
• Preferred: Knowledge of Lean, Six Sigma, Operational Excellence, or Continuous Improvement principles