Property Admin/ Operation Associate Manager - Makati City

Role Overview

We are looking for a proactive and service-driven Property Admin/ Operations Associate Manager to oversee soft services delivery across Ayala Land Malls Inc.

In this role, you will lead soft service contractors—including housekeeping, hygiene, waste management, pest control, landscaping, and irrigation—to ensure continuous compliance with safety standards, optimize operational efficiency, and maintain exceptional customer satisfaction.

Key Responsibilities

• Service Delivery & Contractor Oversight:

  • Manage and supervise in-house teams and third-party contractors for housekeeping, hygiene, waste management, pest control, and landscaping.
  • Conduct daily inspections across mall areas (landscapes, washrooms, back-of-house, loading bays, parking, and common areas) to maintain presentation and operational readiness.
  • Enforce BICS (British Institute of Cleaning Science) standards and best practices to consistently hit a minimum 98% Mystery Shopper rating.
  • Oversee handover/takeover processes, site visit programs, and defect tracking for new site developments.

• Performance & SLA Monitoring:

  • Track and evaluate contractor outputs, SLAs, and KPIs monthly; manage daily facilities helpdesk requests, escalations, and issue resolutions.
  • Direct data collection and analysis for sustainability initiatives (waste and utility tracking) and track usage of consumables, stocks, and spares.

• HSE, Compliance & Incident Management:

  • Perform occupational safety reviews, process work permits/safe work method statements, and conduct health, safety, and environmental (HSE) audits.
  • Serve as the primary response point for Corporate FM, QHSE, merchants, contractors, and visitors during operational incidents, bad weather, or emergencies.
  • Ensure full legal, regulatory, and internal policy compliance across all soft service operations.

• Financial & Project Input:

  • Develop and execute cost-saving initiatives while operating under a fixed budget.
  • Prepare scopes of work, review technical proposals/tenders, and provide design/budget recommendations for project upgrades in coordination with Corporate FM.

Qualifications & Requirements

• Education: Minimum of a Bachelor’s Degree in Management or a related field.

• Experience: Minimum of 2 years of experience in Mall Operations or Property Management with a focus on soft services (managing both in-house teams and subcontractors).

• Certifications: BICS certification is preferred (not required).

• Skills & Competencies:

  • Strong working knowledge of local property management operations, health and safety regulations, and building codes.
  • Basic accounting skills, financial control capability, and budget management.
  • Proficiency in MS Office applications (MS Word, Excel, PowerPoint).
  • Good oral/written communication, reporting writing, critical thinking, organization, and project management skills.