Property Administration Assistant

OVERVIEW
We are recruiting on behalf of our client for a Property Administration Assistant. Our client is a UK-based property management business seeking a reliable, English-speaking remote professional to support their day-to-day tenant and administrative operations. This is a fully remote position requiring consistent availability during UK business hours (GMT/BST).
The successful candidate will play a key supporting role in keeping tenant processes running smoothly, from initiating referencing checks through to managing documentation and handling maintenance-related queries. This is a straightforward but important role suited to someone who is organised, communicates clearly, and takes ownership of their responsibilities.

KEY RESPONSIBILITIES

• Initiate and follow up on tenant referencing checks in line with client procedures
• Upload, organise, and maintain documents accurately within the client's property management system
• Send tenancy-related documents to tenants for electronic signature and track completion
• Answer inbound maintenance calls, log queries, and route them to the appropriate parties
• Liaise professionally with tenants via phone and email on routine administrative matters
• Provide general administrative support to the property management team as required
• Ensure all records and documentation are kept up to date and filed correctly

REQUIREMENTS

• Matric (Grade 12) as a minimum qualification; a National Diploma or relevant NQF Level 6 qualification will be advantageous
• Excellent written and spoken English, with a clear and professional telephone manner
• Solid computer literacy, including experience with cloud-based document management or CRM systems
• Reliable fibre internet connection and a suitable, quiet home working environment
• Ability to work consistently during UK business hours (GMT/BST)
• Prior experience in an administrative, customer service, or property-related role

PREFERRED EXPERIENCE

• Experience working with a UK, US, or other international client in a remote capacity
• Familiarity with property management software or electronic signature platforms such as DocuSign or similar
• Background in property administration, lettings support, or tenant-facing customer service
• Experience handling inbound calls and managing queries in a professional setting

KEY COMPETENCIES

• Strong communication skills
• High attention to detail
• Strong organisational skills
• Ability to work independently
• Professionalism and reliability