Property Administrator – Administrative Operations

HomeBase Vancouver is seeking a Property Administrator – Administrative Operations to coordinate the administrative activities associated with its residential accommodations in Vancouver.

Responsibilities:

• Coordinate rental administration, resident communications, occupancy records, vacancy information, move-ins, move-outs and property-access schedules.
• Maintain accurate electronic records of rental agreements, resident information, security deposits, property inspections, maintenance requests and communications.
• Respond to accommodation inquiries from prospective and current residents in English and Portuguese.
• Communicate with international residents and overseas referral partners, including agents based in Brazil, regarding availability, application procedures, required documents, move-in instructions and house rules.
• Coordinate multiple move-ins and move-outs during peak periods and ensure that keys, access information, welcome materials and property instructions are prepared.
• Schedule property visits, room-condition checks, cleaning services, maintenance appointments and contractor access.
• Monitor maintenance and repair requests, follow up with service providers and maintain records of completed and outstanding work.
• Prepare and update property information, welcome packages, house rules, garbage and recycling instructions and move-in procedures.
• Compile vacancy, occupancy, maintenance and operating information and prepare administrative reports for the business owner.
• Assist with advertising available accommodations and maintaining accurate availability information for prospective residents and authorized referral partners.
• Respond to resident concerns professionally, document complaints and coordinate follow-up under established company procedures.
• Protect confidential personal, rental and financial information and comply with company privacy and record-management procedures.

Portuguese is an essential operational requirement because HomeBase Vancouver receives a significant number of accommodation inquiries and referrals from Portuguese-speaking clients and established referral agents located in Brazil. The employee must explain accommodation options, application procedures, required documentation, house rules and move-in instructions and respond to resident concerns accurately in Portuguese.

Many clients begin arranging their accommodation while still residing overseas and may not be sufficiently comfortable handling detailed housing matters in English. English is also required for communication with residents in Canada, property owners, contractors and local service providers.

Pay: $60,300.00-$66,300.00 per year

Benefits:

• Flexible schedule
• On-site parking

Work Location: In person