Property Administrator

ABOUT THE ROLE

As a Property Administrator at Moveplus, you will provide essential administrative and operational support to the Sales Management team, helping to ensure property valuations and appraisals are coordinated efficiently, accurately and within agreed timescales.

You will play a key role in supporting our Assisted Move and Part Exchange services, working closely with customers, estate agents, clients, developers and internal teams to ensure each property progresses smoothly through the valuation process.

Your responsibilities will include arranging property valuations, coordinating appointments, following up with estate agents, completing client identification and Anti-Money Laundering (AML) checks, maintaining accurate property and client records, ensuring photographs and supporting documentation are correctly stored within our internal systems and arrange property inspections and necessary works required. The role offers a varied workload, combining property administration, customer service, property coordination and compliance. It is an excellent opportunity for an organised, proactive and customer-focused administrator looking to develop their career within the property sector.

KEY RESPONSIBILITIES

Property Valuation & Coordination

• Arrange property valuations with local estate agents, coordinating appointments efficiently and accurately.
• Liaise with customers to confirm valuation appointments and provide written confirmation to all relevant parties.
• Follow up with estate agents to ensure valuation forms, photographs and other required information are received within agreed timescales.
• Ensure property photographs, valuation information and supporting documentation are accurately and promptly stored within internal systems.
• Maintain accurate client and property records across internal systems.
• Ensure relevant information is kept up to date and readily available to support the wider team.
• Complete client identification and Anti-Money Laundering (AML) checks in line with company procedures and regulatory requirements.
• Liaise professionally with clients, customers, estate agents and internal teams to support a high standard of service delivery.
• Respond promptly and professionally to external queries relating to property and valuation matters.
• Escalate any documentation discrepancies, failed checks or compliance concerns to the relevant team member.

Compliance Administration

· Liaise professionally with clients, customers, estate agents and internal teams to support a high standard of service delivery.

· Respond promptly and professionally to external queries relating to property and valuation matters.

· Complete client identification and Anti-Money Laundering (AML) checks in line with company procedures and regulatory requirements.

· Escalate any documentation discrepancies, failed checks or compliance concerns to the relevant team member.

· Undertake other reasonable ad hoc administrative duties to support the smooth running of the business.

Property Administration

· Liaise with estate agents to arrange and complete regular vacant property inspections.

· Review inspection reports and identify any maintenance, security, or health and safety issues.

· Ensure inspection findings are recorded accurately within internal systems.

· Obtain quotations for repair and maintenance works from approved contractors.

· Instruct and coordinate contractors to carry out repairs, maintenance, cleaning, gardening, and other required works.

· Monitor contractor performance, ensuring works are completed on time, within budget, and to the required standard.

· Carry out follow-up checks to confirm all works have been satisfactorily completed.

· Maintain accurate records of inspections, quotations, invoices, contractor communications, and completed works.

· Assist with resolving property-related issues promptly to minimise delays in property sales.

ESSENTIAL SKILLS & EXPERIENCE

Customer-Focused: A strong commitment to delivering excellent service to clients, customers, estate agents and colleagues.

Communication: Excellent verbal and written communication skills, with a confident and professional telephone manner.

IT Proficiency: Confident using Microsoft Office, including Excel, Word and Outlook, as well as CRM systems and other digital platforms.

Organised & Efficient: Able to manage multiple tasks, prioritise effectively and work to deadlines.

Attention to Detail: Strong accuracy in record-keeping, documentation, CRM updates and administrative tasks.

Proactive: Takes ownership of tasks, identifies outstanding actions and follows them through to completion.

Team Player: Works well within a team while being able to manage tasks independently.

DESIRABLE SKILLS & EXPERIENCE

• Previous experience in property administration, estate agency or a similar role.
• Familiarity with property terminology and residential property processes.
• Experience using CRM systems or electronic document management platforms.
• Experience dealing with estate agents, clients, customers or other property professionals.
• Previous experience with AML, client identification or other compliance processes.

Pay: From £25,000.00 per year

Benefits:

• Free fitness classes
• Free parking
• Gym membership
• Health & wellbeing programme
• On-site gym
• On-site parking

Work Location: In person