Property Assistant

Job description: Property Assistant

Now Rooms is the Number One Shared-Housing agency in Liverpool, with over 700 rental units across Liverpool and Wirral.

Our goal is to make every HMO feel like home — to live, work, study, connect, and thrive, and our lettings team work tirelessly to match like-minded tenants and create long-lasting, harmonious house-share communities.

To find out more about Now Rooms, visit https://nowrooms.co.uk/

We have an exciting opportunity for a motivated, organised and enthusiastic Property Assistant to join our friendly & hardworking office team based in Liverpool.

This is an ideal entry-level opportunity for someone who is looking to start or develop a career in the property industry. Working closely with our experienced Property Managers, you will provide day-to-day administrative and customer service support, helping us to effectively manage our growing portfolio of properties across Liverpool and Wirral.

You don’t need years of property experience. We are looking for someone with a great work ethic, excellent communication and organisational skills, and a genuine desire to learn about property management and lettings.

You will be part of a team dedicated to enhancing the customer journey by providing knowledgeable, friendly and efficient customer service.

If this sounds like you, and you’d like to become part of our growing team, we want to hear from you!

About the Role

Working alongside and supporting our Property Managers, duties and responsibilities will include:

• Assist Property Managers with the day-to-day administration and management of HMO and single let properties.
• Respond to telephone calls, emails and general enquiries from tenants, landlords, contractors and other customers.
• Maintain accurate property, tenant and contractor records on internal systems.
• Assist with arranging periodic inspections, check-outs and inventory inspections.
• Support Property Managers with property compliance administration, including monitoring certificate renewal dates and arranging appointments where required.
• Assist with deposit administration and preparation of information relating to deposit claims.
• Provide administrative support with tenant arrears, including maintaining records and issuing correspondence as directed by the Property Manager.
• Help manage diaries and appointments for the Property Management team.
• Communicate with tenants throughout their tenancy, helping to ensure they receive a friendly, responsive and professional service.
• Ensure property records and documentation are kept accurate and up to date.
• Provide general administrative support to the Property Management team.
• Complete any other delegated tasks that may assist the smooth running of the sites and property office.

Candidate requirements

This is an entry-level property role, so previous property management experience is not essential. We are particularly interested in candidates who can demonstrate the right attitude, organisational skills and enthusiasm to build a career within the industry.

The ideal candidate will have:

• A genuine interest in developing a career in Property Management and Lettings.
• Excellent verbal and written communication skills.
• A confident and professional telephone manner.
• Strong customer service skills and a friendly, approachable attitude.
• Excellent organisational and time-management skills.
• Strong attention to detail and the ability to follow established processes.
• The ability to manage multiple tasks and priorities in a fast-paced environment.
• A proactive approach and willingness to use their own initiative.
• Good computer skills and proficiency in Microsoft Office.
• A positive attitude and desire to be an integral part of a thriving team.
• A willingness to learn about property management, lettings and relevant legislation.
• Previous experience in an office, administrative or customer service environment would be beneficial but is not essential.
• Willingness to learn, develop and take on greater responsibility as your knowledge and experience grows.

What we can offer

For the right person, this role provides an excellent opportunity to build a career in the property industry, gaining hands-on experience across property management, lettings, maintenance, compliance and customer service while working alongside an experienced team.

Job Types: Full-time, Permanent

Salary: £26,000

To apply:

If you’d like to take your first steps into the property industry with this fast-paced, growing agency, then please apply by sending your CV and cover letter to Dawn Tolcher on [email protected]. We are looking to move quickly for the right candidate.

Pay: From £26,000.00 per year

Work Location: In person