Property Coordinator (PSC)

ABOUT THE ROLE

We are seeking a proactive and customer-focused Property Service Coordinator to support the day-to-day operations of a large-scale portfolio of retail and commercial facilities across multiple sites in Hong Kong and Macau.

The successful candidate will serve as the key coordination point between site stakeholders, service providers, maintenance teams, and internal operations teams. This role is responsible for managing work orders through a computerized maintenance management system (CMMS), ensuring service requests are addressed efficiently and in accordance with established service level agreements (SLAs) and KPIs.

Location: Hong Kong & Macau

KEY RESPONSIBILITIES

• Act as the primary point of contact for facility-related service requests received through email, call center channels, and CMMS platforms.
• Manage the end-to-end work order lifecycle, including creation, assignment, follow-up, monitoring, and closure of maintenance requests.
• Coordinate with maintenance service providers and contractors to ensure timely completion of work orders.
• Liaise closely with Operations Managers, Facilities Leads, site representatives, and external stakeholders to facilitate smooth service delivery.
• Track work order progress and ensure compliance with agreed KPIs and service standards.
• Maintain accurate records and documentation within CMMS.
• Escalate critical issues and unresolved requests when required.
• Support performance reporting and operational reviews through accurate data management.
• Assist in identifying opportunities to improve operational efficiency and customer satisfaction.
• Ensure all activities are carried out in accordance with health, safety, and quality requirements.

REQUIREMENTS

• Bachelor's Degree in Business Administration, Engineering, Property Management, Facilities Management, or related fields.
• 2-5 years of relevant experience in property, facilities, maintenance, or customer service operations.
• Experience with CMMS or work order management systems.
• Strong communication, coordination, and problem-solving skills.
• Able to work effectively with multiple stakeholders and manage competing priorities