Property Damage Coordinator

Manages the complete lifecycle of active property damage claims from filing through settlement, serving as the primary point of contact for clients, insurance adjusters, repair shops, and rental car companies.

Core Responsibilities

File first-party and third-party property damage claims with insurance carriers on behalf of licensed insurance counselor

Coordinate rental car arrangements with enterprise partners and insurance companies

Obtain regular status updates from insurance adjusters via phone and email

Provide proactive client communication on claim progress, timelines, and next steps

Identify required documentation (police reports, estimates, photos, proof of ownership)

Follow up with clients to obtain missing paperwork

Draft correspondence for U.S.-based insurance counselor review and signature

Submit supporting documentation to insurance carriers (appraisals, repair estimates, invoices)

Track repair progress with body shops and communicate updates to clients

Update claim notes and status in HubSpot daily

Notify billing team when settlements are received for final invoicing

Qualifications 1-2 years in claims management, insurance operations, or client account management

Experience with auto property damage claims mandatory

Excellent written and spoken English communication

Strong organizational skills with ability to manage 50 active claims simultaneously

Persistent follow-through on outstanding items across multiple parties

Professional phone manner when dealing with adjusters, clients, and vendors

Proficient in CRM systems, Google Workspace, and document management

Comfortable navigating insurance carrier portals and claim systems

KPIs

Average claim cycle time (filing to settlement)

Claim closure rate

Client satisfaction score (CSAT/NPS)