Property Maintenance Manager

Company: Youkoso Stays
Location: Chennai
Job Type: Full-time

Youkoso Stays is looking for a proactive and hands-on Property Operations & Guest Relations Manager to oversee the maintenance, upkeep and guest experience across our hospitality properties in Chennai.

This is not purely a maintenance role. We are looking for someone who can ensure our properties are maintained to a high standard while also interacting confidently with guests, resolving concerns and helping us consistently deliver an excellent guest experience.

Key Responsibilities

Property Maintenance & Operations

• Regularly inspect all Youkoso Stays properties and identify maintenance requirements proactively.

• Ensure guest rooms, bathrooms, common areas, swimming pools, kitchens, outdoor areas and equipment are maintained in excellent condition.

• Coordinate electrical, plumbing, AC, carpentry, painting, civil and general maintenance work.

• Coordinate and follow up with technicians and external vendors until work is completed satisfactorily.

• Maintain preventive maintenance schedules for all properties.

• Respond quickly to breakdowns or maintenance issues that could affect guests.

• Obtain quotations and help control maintenance costs.

• Work closely with property managers, caretakers and housekeeping teams to maintain property standards.

Guest Relations

• Regularly interact with guests during their stay and ensure they are comfortable.

• Check with guests regarding their stay experience and address concerns immediately.

• Handle guest complaints calmly and professionally and coordinate quick solutions.

• Build a friendly and professional relationship with guests without being intrusive.

• Follow up on guest requests and ensure they are completed.

• Coordinate with property teams to improve overall guest satisfaction.

• Encourage satisfied guests to share their experience through Google reviews and other relevant review platforms.

• Monitor recurring guest feedback and communicate areas requiring improvement to management.

Candidate Requirements

• Previous experience in hotels, resorts, serviced apartments, villas, facility management or hospitality operations preferred.

• Good understanding of general property maintenance including electrical, plumbing, AC and basic civil works.

• Good communication skills and ability to confidently interact with guests.

• Strong problem-solving and complaint-handling skills.

• Ability to coordinate staff, technicians and external vendors.

• Proactive attitude — should identify and resolve problems rather than wait for them to be reported.

• Willing to travel regularly between multiple Youkoso Stays properties in Chennai.

• Two-wheeler and valid driving licence preferred.

• Basic knowledge of WhatsApp, Google reviews and everyday smartphone applications.

Experience: 3+ years preferred, ideally in hospitality/property operations.

Salary: Based on experience and capability.

We are looking for someone who takes complete ownership of property condition and guest satisfaction — someone who notices problems before guests do, gets them resolved quickly and ensures guests leave with a positive impression of Youkoso Stays.

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Food provided

Work Location: In person