Property Maintenance Manager

What is the job?

As Property Maintenance Manager, you’ll direct the engineering/maintenance of your hotel and ensure the safety and comfort of hotel guests and team members – making sure all activities are delivered safely and with compliance. Motivating and training your team with the skills to keep hotels always looking their best. 

Your day to day

People

• Direct daily engineering needs, plan and assign work ensuring you always have the right team in place.

• Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognise good performance.

• Promote teamwork and quality service through daily communication and coordination with other departments.

• Communicate with all hotel department heads to stay informed of maintenance needs and ensure timely responses to requests.

 

Guest Experience

• Help guests needs to ensure their satisfaction.

• Use a maintenance programme to ensure the hotel is maintained and in service for our guests.

Responsible Business

• Oversee the physical operations of the hotel, including maintenance and repair and order parts and supplies in a timely and efficient manner while minimising waste and maintaining “green” initiatives.

• May be responsible for hotel security to minimise risk of theft, crime and other hazards.

• Ad-hoc duties – unexpected moments when we have to pull together to get a task done.

Accountabilities

This is the top Maintenance/Engineering job in a large, luxury, resort, or major flagship hotel with multiple sites and facilities, a number of major outlets, high-volume catering and convention facilities, and a large number of VIP and key guests. Supervises a staff of maintenance/engineering tradespersons and contractors. May oversee subordinate managers and supervisors.

What we need from you

• Some college or advanced vocational training.

• Four years’ experience in general building maintenance and/or construction or equivalent combination of education and experience.

• Specialised expertise in plumbing, electrical, mechanical, and carpentry fields.

• Level 3 EPA Certification, HVAC and refrigeration certificate, licensed plumber and/or journeyman status for electrician and carpenter may be required.

• Hotel experience preferred.

• Professional certification and licence if required by law.

How do I deliver this?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG® hotels.

Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

·True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests

·True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay

·True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs

·True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.