Property Management Services Manager

Job Purpose

The Facility Manager will be responsible for ensuring smooth, efficient, and effective facility operations across multiple project sites. The role will oversee maintenance, housekeeping, security, site readiness, vendor management, and coordination with internal teams and external service providers.

The position will also support pre-handover and post-handover activities and ensure timely closure of all facility-related requirements before and after project handover to the CRM team.

Key Responsibilities

• Manage and coordinate Annual Maintenance Contracts (AMCs) for various facility services, equipment, and systems.
• Coordinate facility-related activities across multiple project sites and ensure timely completion of maintenance requirements.
• Supervise and coordinate housekeeping and security services, including manpower deployment, attendance, performance, and service quality.
• Coordinate pre-maintenance and post-maintenance activities to ensure sites are properly maintained and operational requirements are addressed.
• Conduct regular site inspections to identify maintenance, housekeeping, security, safety, and other facility-related issues.
• Coordinate with vendors, contractors, site teams, and internal departments for timely resolution of facility-related issues.
• Prepare, track, and follow up on snag lists and ensure identified issues are closed within agreed timelines.
• Support site teams during pre-handover and post-handover activities and ensure all facility-related requirements are completed before project handover to the CRM team.
• Work closely with Project and CRM teams to ensure all relevant facility and maintenance issues are addressed prior to handover.
• Maintain proper documentation and records related to AMCs, maintenance activities, vendors, inspections, snag lists, and issue closures.
• Monitor vendor performance and ensure services are delivered as per agreed scope, timelines, service levels, and quality standards.
• Escalate critical facility issues, service deficiencies, and delays to management along with appropriate updates and corrective actions.
• Conduct periodic visits to project sites and provide regular updates on the status of facility activities across locations.
• Coordinate multiple facility-related activities and priorities across project sites.
• Travel across project locations as required to monitor and coordinate facility operations.

Key Skills & Competencies

• Strong coordination, communication, and follow-up skills.
• Good knowledge of facility management and site maintenance.
• Strong vendor and contractor management capabilities.
• Ability to manage multiple project sites and priorities simultaneously.
• Good documentation, reporting, and MIS skills.
• Strong problem-solving and issue-resolution skills.
• Proactive approach with a high degree of ownership and accountability.
• Ability to coordinate effectively with Project, CRM, Operations, and other internal teams.
• Good understanding of housekeeping, security, maintenance, AMC, and handover processes.

Preferred Experience

• Minimum 8 years of experience in Facility Management, Property Management, Real Estate, or a related field.
• Experience managing multiple project sites will be preferred.
• Experience in AMC management, vendor management, housekeeping, security, maintenance, and project handover activities will be an advantage.
• Experience in real estate project environments, particularly pre-handover and post-handover facility operations, will be preferred.

Key Areas of Responsibility

• Facility Operations & Maintenance
• AMC Management
• Vendor & Contractor Management
• Housekeeping & Security Management
• Site Inspections & Readiness
• Snag List Management & Closure
• Pre-Handover & Post-Handover Support
• Project & CRM Coordination
• Documentation & Reporting
• Multi-Site Facility Management