Property Management Technical Administrator

About Mobile Loaves & Fishes

Mobile Loaves & Fishes (MLF) is a social outreach ministry that has been empowering communities into a lifestyle of service with the homeless since 1998. Founded in Austin, Texas, the organization serves its homeless neighbors through three core programs: Truck Ministry, Community First! Village, and Community Works. Often referred to as the most talked about neighborhood in Austin, Community First! Village is a 51-acre master planned development that provides affordable, permanent housing and a supportive community for men and women coming out of chronic homelessness. We are now embarking on a new phase of community expansion, adding more than 1400 new neighbors over the next 5-10 years.

About the Role

At Community First! Village, the Neighbor Care department has the privilege of walking alongside our neighbors - providing opportunities for them to settle, cultivate, and care for themselves and others in this unique community home to formerly chronically homeless individuals. As a part of the Neighbor Care team, the Property Management team is animated by a vision to empower neighbors into a lifestyle of accountability, goodness, and mutual respect in order to create a peaceful and healthy community.

The Property Management Technical Administrator plays a key role in supporting the systems and infrastructure that help keep the community safe, secure, and operating effectively. This position oversees incident reporting workflows, access control systems, security camera coordination, and technical documentation processes in support of Property Management operations. This role also works closely with the Travis County Sheriff's Office, vendors, and internal teams to coordinate evidence sharing, access needs, and system functionality.

This is a full-time, non-exempt position reporting to the Property Manager. Some nights and weekends may be required, including participation in a regular on-call rotation to respond to after-hours emergencies. The Property Management Technical Administrator will office at Community First! Village located at 9301 and 9116 Hog Eye Road, Austin, TX 78724.

Duties & Responsibilities

Incident Reporting, Compliance & Documentation

• Review incident reports, identify high-priority items, and coordinate follow-up actions based on severity and community impact
• Organize and participate in incident review sessions in partnership with the Assistant Property Manager
• Process video requests, incident report forms, and related documentation, ensuring accuracy, proper storage, and timely follow-up
• Generate lease violations when appropriate, ensuring documentation aligns with policy
• Prepare evidence packets for eviction court, including incident reports, supporting documentation, and video evidence as needed
• Coordinate with the Travis County Sheriff's Department to securely share evidence and maintain thorough incident-related records
• Review incident reports related to housing inspection violations, prioritizing safety concerns
• Identify staff-related incidents and route documentation to the Assistant Property Manager and People Operations Team.
• Support follow-up related to neighbor incidents, including information gathering and lease expectation reinforcement

Access Control, Security & Technical Systems

• Assist in operating and maintaining access control systems across all phases, including gates, programmable locks, RFID badges, LPR access, and related credentials
• Issue, audit, update, and deactivate credentials for staff, neighbors, missionals, vendors, and contractors
• Maintain accurate logs of credential issuance, access changes, parking passes, and vehicle registrations
• Coordinate with Property Management, IT, and external vendors on equipment maintenance, repairs, and replacements
• Monitor camera systems to support community safety and incident documentation
• Review and retrieve camera footage in response to reported incidents and internal requests
• Conduct routine audits of camera coverage and coordinate repairs or vendor follow-up as needed

Administrative Support & Cross-Functional Collaboration

• Maintain organized physical and digital filing systems for all Property Management records
• Support the preparation and delivery of lease-related notices and documentation
• Facilitate data workflows and administrative support for internal departments, partner teams, and property operations
• Collaborate with on-site partners and internal departments on access needs, events, and conflict resolution support
• Other duties and responsibilities as needed

Knowledge, Skills, Abilities & Principles

• MLF is a faith-based organization whose ideals and philosophy come directly from the Gospel of Jesus Christ. As an organization, we strive to reflect this precept in our communications, both internally and externally.
• Commitment to serving those who have experienced homelessness and personal alignment with MLF's vision, mission, core values, and goals.
• 2+ years of hands-on technical experience in IT support, electronics, access control, camera systems, or related security technology
• Strong administrative and organizational skills, with the ability to manage documentation, schedules, system records, and high-volume technical workflows
• Strong technology proficiency, including comfort troubleshooting hardware, software, and technical systems; experience with IT, electronics, access control, or security technology preferred
• Experience with camera systems, access control equipment, and related security technology
• Strong problem-solving skills, with the ability to identify issues, determine root causes, and support timely resolution
• Demonstrated ability to coordinate, track, and follow through on multiple tasks simultaneously in a fast-paced environment
• Strong attention to detail and discretion when handling sensitive incident, security, and legal documentation
• Effective communication and interpersonal skills, including professional phone etiquette, active listening, and customer-focused service
• Must have a valid driver's license

Work Environment & Physical Demands

• Ability to move about all phases of Community First! Village
• Ability to work in an office setting as well as in outdoor and residential community environments
• Ability to lift up to 25 pounds
• Ability to occasionally respond to after-hours needs as part of an on-call rotation

Benefits

• Day one 100% Employer paid, Health, Dental, Vision, Life, STD & LTD Insurance
• Generous Paid Time Off & Holiday Pay
• Matching 401(k) Retirement Plan
• Corporate Discount Program
• Professional Development Opportunities
• Employee Assistance Program
• Paid Parental Leave
• Wellness Partnership Benefits

MLF is committed to creating a diverse environment and is proud to be an equal opportunity employer. Personnel are chosen based on ability without regard to race, color, religion, sex, national origin, genetics, disability, marital status, or sexual orientation in accordance with federal and state law.