Property Manager (AppFolio Experience)

VRA Property Management is hiring a full-time Property Manager to oversee a 128-unit residential and commercial portfolio across Pennsylvania, Delaware, and New Jersey. This is an in-office role based in West Chester, ideal for an experienced manager who lives in or near Delaware County and knows how to run rentals across the tri-state area. You'll be the day-to-day point person for leasing, tenants, inspections, permits, and the legal side of keeping the portfolio running.

Leasing & Marketing

• Post new vacancies within 48 hours of tenant notice
• Market across MLS, AppFolio, and social platforms (Facebook, Marketplace, etc.)
• Manage showings, applications, and lease execution
• Ensure lease signing and full move-in funds prior to key release

Move-In / Move-Out Coordination

• Complete inspections with detailed AppFolio reports and photos
• Process security deposit accounting within 30 days
• Coordinate cleaning, repairs, and turnover vendors

Maintenance Oversight

• Assign and close work orders in AppFolio promptly
• Obtain quotes and approvals for repairs over $250
• Track vendor performance and ensure tenant satisfaction

Financial Management

• Oversee rent collection, deposits, and owner distributions
• Process incoming mail and tenant checks in the office
• Review invoices weekly and reconcile with bookkeeping
• Reduce delinquencies and manage the eviction process start to finish, including attending hearings as the company representative

Inspections & Compliance

• Pull and maintain rental permits across PA, DE, and NJ jurisdictions
• Conduct biannual inspections for occupied units
• Schedule township rental inspections and renewals
• Maintain vendor compliance files (W-9s, COIs, and contracts)

Communication & Reporting

• Provide weekly property management update to COO
• Maintain transparent communication with owners and tenants
• Track KPIs including occupancy, delinquency, and maintenance response

Qualifications

• Proven experience in property management or real estate administrative roles, with familiarity in property leasing, facilities management, or related fields
• 5+ years of property management experience (residential or mixed-use)
• AppFolio experience required
• Excellent customer service skills with professional phone etiquette and conflict management capabilities
• Ability to negotiate contracts effectively while maintaining positive relationships with tenants and vendors
• Office experience including data entry, filing systems, contract administration, and administrative support functions
• Strong organizational skills with attention to detail in record keeping and compliance documentation
• Demonstrated ability to lease rental units while adhering to fair housing practices
• Effective written and verbal communication skills, with the ability to handle multiple priorities efficiently
• Based in or near the Delaware County / West Chester area
• Reliable transportation and valid driver's license
• This role offers an opportunity to work within a dynamic team committed to excellence in property management while providing essential housing solutions to our community.

Base Pay: $60,000.00 - $65,000.00 per year

Application Question(s):

• Do you have experience using Appfolio for more than 5 years?

Experience:

• Property management: 5 years (Required)

Ability to Commute:

• West Chester, PA 19382 (Required)

Work Location: In person