Property Manager

About the role

Unreal Management is seeking an experienced Property Manager to join our dynamic team in Central Lombok, West Nusa Tenggara. This is a full-time position based on-site, offering a strategic opportunity to oversee the day-to-day operations and management of our hospitality property. As Property Manager, you will be instrumental in maintaining exceptional service standards, ensuring guest satisfaction, and driving operational excellence. plays a crucial part in achieving the company's strategic objectives within the hospitality and tourism sector.

Key responsibilities

• Oversee daily property operations, ensuring all facilities and amenities meet established quality standards and guest expectations

• Manage and supervise property staff, including training, performance management and scheduling

• Monitor budgets and financial performance, controlling operating costs whilst maintaining service quality

• Maintain property maintenance schedules, coordinate repairs and upgrades, and manage vendor relationships

• Develop and implement guest service policies and procedures to enhance satisfaction and loyalty

• Manage bookings, occupancy rates and coordinate with marketing teams to optimise revenue

• Handle guest complaints and concerns promptly, ensuring resolution to maintain positive relationships

• Prepare regular reports on operational metrics, financial performance and property maintenance

• Coordinate with housekeeping, maintenance, and front-of-house teams to ensure seamless property operations