Property Manager

Position Title Property Manager

Supervisory Relationship Director of Occupancy

Organization General Description

The Resurrection Project (TRP) builds trusting relationships to educate and propel individuals, immigrants, and families to achieve their social and economic aspirations, stable homes, and equitable participation in their community. TRP is a leading provider of affordable housing, financial education, and immigration services on Chicago’s Southwest side.

During the past three decades TRP, has worked to improve the lives of individuals and families by creating wealth, building assets, and engaging residents to be catalysts for change. Rooted in the Pilsen community, TRP’s impact now extends across the City of Chicago and through the State of Illinois; we are making steady progress towards leveraging and preserving more than $1 billion in community wealth by 2027

General Job Description

The Property Manager is responsible for resident relations (in partnership with the resident services coordinator), leasing vacant apartments, lease re-certifications (in partnership with the Recertification Specialist), property inspections, rent collections, evictions, budget management, and coordinating building maintenance (in partnership with facilities personnel).

The immediate objective of the Property Manager is to keep in compliance with the assigned properties within their portfolio and strive to improve all aspects of assets, including providing excellent customer service. The Property Manager will work closely with all staff to accomplish identified department goals.

Property Manager will supervise all staff assigned to their portfolio and be responsible for their work.

Property Manager will assist in the preparation of annual budget and will closely monitor portfolio expenses.

Property Managers will work hand in hand with the facilities department to ensure the provision of excellence in housing standards.

Property Managers are on call 24hrs a day for emergencies.

Additional duties of the Property Manager (in partnership with the resident services coordinator) include promotion and relationship building efforts related to other TRP initiatives, products, and/or services such as Community Programs, Organizing, Financial Wellness, Resource Development, and others as needed.

Primary Job Duties and Responsibilities

· Maintain effective resident relations with all residents to ensure they are aware of their rights and responsibilities.

· Resolve resident’s issues, concerns, disputes as needed and document in Property Management software Yardi.

· Prepare notices for residents regarding rent payment, inspections, access to units, upcoming meetings, and general building notices.

· Meet with residents on a quarterly basis regarding building issues, management updates, and porfolio seasonal changes.

· Maintain updated resident contact information in Property Management Software YARDI.

· Inspect available vacancies and work with facilities to create scope of work needed to prep for occupancy. Discuss scope of work and budget for repairs with Director of Occupancy.

· Work diligently with list of inquiries to bring vacancy rate to 97% occupancy rate. Mail out cancelation and rejection notices of non-approved applicants timely. Update outreasch efforts n Salesforce timely. Ensure questionnaires, request to return verification information to verify the income and assets for applicants.

· Maintain record retention policy which includes rejected files and or correspondence from applicants Prepare all lease documentation in advance with assistance from Recertification Specialist in particular TIC (tenant income certification).

· Set up date and time to sign lease. The leasing of the unit needs to be at the apartment; property manager shall explain all lease rules, building rules, and lease riders to all households of age 18 and over and conduct move-in inspection with resident/s.

· Update property management software with Lease, Lease signing dates, and Lease/Submit full file for digital retention via TEAMS.

Addendum’s/Riders and Ensure compliance with the City of Chicago Residential Landlord Resident Ordinance (RLTO, City of Chicago security deposit interest.

· Prepare and have approved lease violations and/or 30 day and /or 10-day notices for noncompliance with terms of leases.

· Periodically performs inspections of properties and notifies maintenance supervisor of work that is needed; at minimum 4 annual inspections.

· Prepare lease violation letters to residents that have breached lease, building rules, lease riders and/ or other similar violations. Provide as much as information as possible and highlight areas where residents failed to comply. Meet with resident to discuss lease violations within 2 days of the occurrence after providing them with violation letters.

· Produce lease-up plans with Director of Occupancy for new developments.

· Meet deadlines for lease-ups established by TRP/Funders and/or Financial Partners.

· Assist in the development and implementation of the marketing plans for TRP’s rental housing opportunities Promote rental housing opportunities through the timely development and distribution of marketing materials approved by the Managing Broker.

· Keep inventory of keys/fobs for properties and parking lot parking space assignments and permits issued.

· Coordinate all pest related issues including attending and monitoring treatment processes.

· Coordinate Move-In and Move-out inspections.

· Maintain Illinois Leasing License or Broker's License.

· Obtain TCS Tax Credit Specialist Designation and/or related designations updated as required.

· Represent TRP and actively market TRP’s housing opportunities at workshops, housing fairs, and other public events.

· Develop and maintain working knowledge of Chicago Landlord Resident Ordinance, Fair Housing law, and regulatory agreements with financial supporters, including but not limited to, programs with the City of Chicago Department of Housing (DOH), Illinois Housing Development Authority (IHDA), HUD, CHA, CLIHTF, LIHTCs, financial institutions, and other sources of renter subsidies and affordable

rental financing.

· Ensures that resident files are completed accurately and in a timely manner.

· Completes recertifications on time; sends 120 days’ notice for renewals.

· Monitor the first of the month resident ledgers for delinquency.

· Post rents in Yardi.

· Review resident ledgers with Director of Occuoancy for discrepancies and adjust, as necessary.

· Serve late notices between the 6-10th of each month and 30-day notices by the 2nd of the month pursuant to the Rent Collection SOP for all residents with rents not paid.

· Update resident accounts with subsidies as assigned by subsidy agencies Enroll resident in Rent Café at second month of tenancy.

· Refers resident to Financial Wellness Department to set up resident ’s savings budget and/or refer them to social service agencies for financial assistance.

· Work closely with tech assigned to the portfolio.

· Coordinates work orders with tech every Monday

· Submits work orders in Yardi; distributes work orders to maintenance tech every Monday morning.

· Makes sure work orders are being completed and charged accordingly.

· Informs maintenance tech about new and upcoming vacancies and updates Yardi.

· Discuss/Analyze with facilities manager and/or techs repairs needed for vacant units.

· Completes with facilities manager a repairs budget to be discussed for approval with property management director and or VP of Property Management

· Conduct quarterly building major systems and common area inspections with maintenance tech.

Essential Knowledge and Skills

· 2 year experience in property management, asset management, affordable housing, non-profits and/or community development. Bachelors Degree preferred but not required.

· Must have or be able to obtain certifications of Certified Occupancy Specialist/Tax Credit Specialist, Blended Occupancy Specialist, and Illinois Leasing License within 6 months of employment.

· Public Housing rental housing guideline knowledge or the ability to obtain the RIM Public Housing Rent Calculation designation within six months of employment.

· Maintain Illinois Leasing License.

· Obtain TCS Tax Credit Specialist Designation and update as required.

· Bilingual – English/Spanish Preferred

· Proficient knowledge of MS Office Suite, MS Excel, Yardi, and Internet required.

· Excellent written and oral communications skills; demonstrated public presentation skills.

· Demonstrate ability to build relationships and work effectively with people of diverse social, faith, economic and racial/ethnic backgrounds.

· Highly motivated and demonstrated ability to work independently as well as part of a team.

· Consistent attention to details

Special Working Conditions and Demands

· Willingness to work flexible hours as directed; evenings and weekends required.

· Access to a car, valid driver’s license, and ability to travel within the metropolitan area and sometimes out of state.

· Must be able to visit construction work sites/hard hat areas, including walking and maneuvering on uncompleted floor surfaces, among construction materials and debris, and climbing stairs and ladders.

· Maintain required job skills and all professional competencies.

· Cultivate, manage, and expand relationships with TRP member institutions, leaders, and partners to promote TRP’s rental goals and organizational mission.

Benefits

• Medical (HDHP, HMO, PPO)
• Dental and Vision
• Life Insurance and AD&D
• Short- and Long-Term Disability
• 403(b) Retirement Plan
• Flexible Spending and Dependent Care Accounts
• Transit Benefit

Position Classification & Salary - $55,000 - $65,000

Full-Time, Exempt. Salary commensurate with experience.

Statement of Equal Opportunity

The Resurrection Project is an equal opportunity employer and does not discriminate based on race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation (including gender identity), military status, disability, or language (any language use not related to job duties). In addition to federal law requirements, The Resurrection Project complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Work Location: In person