Property Manager

Overview
We are seeking a dedicated and experienced Property Manager to oversee the daily operations of our affordable residential property located in Ardmore, PA. The ideal candidate will possess a strong background in property management, customer service, HUD Regulations, and legal compliance, with a focus on maintaining high occupancy rates and tenant satisfaction. This role requires excellent communication skills, conflict management abilities, and a thorough understanding of landlord-tenant law and Fair Housing regulations.

The Property Manager is responsible, under the supervision of the Regional Manager or President, for all phases of the operation of a property, including, but not limited to, the general administration and condition of the property; to direct and control all personnel and resources, compliance with all local, state, federal laws and government housing programs (if applicable), and to keep the property in good repair with a stabilized financial operation.

Responsibilities

• Manage all aspects of property operations, including leasing, maintenance, and tenant relations.
• Ensure compliance with Fair Housing regulations and landlord-tenant laws.
• Utilize property management software such as AppFolio for data entry, filing, and customer relationship management.
• Conduct regular property inspections to assess maintenance needs and ensure compliance with safety standards.
• Handle tenant inquiries and complaints promptly while employing conflict management techniques to resolve issues effectively.
• Negotiate lease agreements and contracts while upselling available services to prospective tenants.
• Maintain accurate records of tenant interactions, maintenance requests, and financial transactions.
• Collaborate with facilities management to address property maintenance concerns efficiently.
• Provide exceptional customer service to enhance tenant satisfaction and retention.
• Train and be responsible for work performed by all staff members under his/her direction.
• Perform written evaluations of employees and make recommendations for salary increases and/or advancement.
• Adhere to all company personnel directives as per the manual of operations and procedures.
• Market apartments.
• Prepare, process, and sign all leases and related forms.
• Collect rents and handle delinquent accounts.
• Adhere to all appropriate company accounting directives as outlined in the operations manual.
• Make bank deposits daily.
• Purchase necessary office supplies in accordance with company policy.
• Assigns maintenance person to outside contractors working on the property.
• Handle all details of move-ins and move-outs, giving special attention to apartment inspection check-ins and checkouts.
• Ensure that residents are provided with a clean, safe, well-maintained community in compliance with all applicable local, state, and federal laws.
• Work within the established budget and notify the Regional Manager and/or President of any possible variations.
• Work with residents and resident organizations.
• Report accidents and emergency situations to the home office immediately and prepare proper reports.
• Ensure that all maintenance requests are handled on an immediate one-call basis, if possible and that residents are notified if parts must be ordered, causing a delay.
• Assist with the annual site inspection.
• Supervise maintenance person.
• Complete monthly management report detailing bank deposits, vacancies, delinquencies, tenant charges, unit availability, etc., as outlined on report.
• Complete required reporting for any participating government housing programs in accordance with program requirements.

Requirements

• Proven experience in property management or real estate administration.
• Familiarity with Section 8 housing programs.
• Strong understanding of landlord-tenant law and Fair Housing regulations.
• Excellent negotiation skills with the ability to upsell services effectively.
• Proficient in using property management software (AppFoilio) and OneSite (Computerized Maintenance Management System).
• Strong administrative skills including data entry, filing, and office experience.
• Exceptional phone etiquette and customer service skills.
• Ability to manage multiple tasks efficiently while maintaining attention to detail.
• Conflict resolution skills with a focus on maintaining positive tenant relationships. If you are passionate about property management and meet the qualifications outlined above, we encourage you to apply for this exciting opportunity.
• Real Estate Salesperson License, Accredited Resident Manager or similar designation, college education and/or three years’ experience as an assistant property manager with a high school diploma.
• Knowledge of financial matters.
• Pleasing personality and ability to work with and understand the problems and attitudes of residents.
• Ability to effectively communicate with all levels of site and corporate staff.
• Ability to solve resident, personnel, and financial problems.
• Neat, clean, and appropriate appearance.
• Neat and legible handwriting and ability to keep accurate records.

Job Type: Full-time

Base Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

People with a criminal record are encouraged to apply

Work Location: In person